Network Analyst Resume WASHINGTON, DC - Hire IT People

PROFESSIONAL SUMMARY:

Accomplished professional with 5+ years of experience in management, and customer support
5+ years providing Help Desk support to thousands of users worldwide
5+ years of network operations center experience in large global data centers with mixed computing environments and interconnected mainframes
Excellent communication and problem - solving skills, proactive self-starter, and professional demeanor
3+ years setup, maintenance, decommissioning Cisco servers and switches in both data center and office environments.
7 years in fast-paced break/fix environments working on COTS and proprietary hardware and software
Strong familiarity with Windows (XP-10), Office (03-O365), & Adobe Creative Suite 3-Cloud (Photoshop, InDesign, Acrobat, Illustrator)
Comfortable using proprietary and COTS ticketing management systems BMC Remedy and eTicket
Full-stack conceptual knowledge of IT infrastructure: applications, operating systems (Windows & Linux), hypervisors, WAN, LAN, storage networks, telephony, backup networks and how common security issues can be resolved.
Currently DoD IAT Level I compliant and formally IAT Level II
Several years of experience in Help Desk, NOC, SOC, and Supervisory roles recording and analyzing captured information for daily reporting.
Comfortable using proprietary applications and COTS such as WireShark, Nagios, Solarwinds, & SCOM
Working knowledge of SQL database operations in a Windows environment
High comfort level with standard Active Directory administration
Experience setting up user profiles, company mobile phones, and office telephony
Cisco Unified Communications Manager 10×., Cisco Unity Connection 10×., Cisco Contact Center Express (UCCX) 10×., Blackberry, Apple IOS, and Android technologies.
Strong working knowledge of IT service management: change management, configuration management, asset management, incident management, problem management

WORK EXPERIENCE:

Confidential, WASHINGTON, DC

Network Analyst

Responsibilities:

Perform backups of data throughout the enterprise; monitor and maintain inventory of on and offsite data.
Maintain inventory of all equipment in the production Data Center both on and offsite.
Perform physical installation of servers, network equipment, and connect systems per need.
Resolve the majority of software/hardware/network infrastructure issues using the IT knowledgebase and escalates more complex problems to Infrastructure Engineering in a timely manner.
Contribute to the firm's Service Excellence initiative to consistently improve its public image.

Confidential, WASHINGTON, DC

IS Operations Technician

Responsibilities:

Provided Help Desk customer support for infrastructure related issues received via correspondence, ticketing system, and in-person related to network and server performance issues.
Troubleshot, prioritized and triaged tickets received from other support and engineering teams.
Performed systems and environmental monitoring including daily reporting and analysis.
Monitored data replication functionality, resolved replication issues and reported errors appropriately.
Performed software, firmware, and hardware system diagnostics to collect information about problems and trends disrupting performance.
Assisted Engineers and other Data Center staff during patching and system updates as needed.

Confidential, ASHBURN, VA

Network Operations Center Specialist

Responsibilities:

Specialist acting as central coordinator for all escalated program events that require coordinated communication, such as planned maintenance activities and unexpected system issues.
Daily interaction with customers in resolving password resets, user's profile issues, and troubleshooting workstations in a timely manner.
Performed in rigorous, fast paced, 24/7/365 environment during inclement weather and National Security issues within the continental U.S.

Confidential, ALEXANDRIA, VA

Help Desk Analyst/Request Fulfillment

Responsibilities:

Performed troubleshooting of computer hardware (PC) and software applications (50+).
Communicated with employee, contractor, and general public users and answered FAQs.
Serviced tickets using Actions Request System, Remedy.

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Network Analyst Resume

Washington, DC

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