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Customer Service Rep Resume

Chester, VA

SUMMARY:

  • Seeking Entry - Level Position or Higher
  • Career Driven, Goal Oriented, leader dedicated to quality and accurate results.
  • Constantly recognized for a team building, moral boosting and “go getter” attitude.
  • Maintained team cohesiveness through personal and team development.
  • Passion for ensuring integrity and an all hands on deck management style.
  • Proven understanding of managing project scopes, budgets, schedules and delivers throughout all phases of the lifecycle.
  • Combine technical and analytical aptitudes with problem-solving strengths to drive projects to on-time, on-budget and high-quality completion.

TECHNICAL SKILLS:

Proficient in: MS Project, MS Excel, Oracle, Windows Server, SAP and MS Office applications.

EMPLOYMENT HISTORY:

Confidential, Chester, VA

Customer Service Rep

Responsibilities:

  • Assist with the completion of several projects such as the CARS Program and the implementation of the Marketplace insurance.
  • Adhere to Privacy Act and Health Insurance Portability & Accountability Act requirements as it relates to confidentiality of information released.
  • Maintain up-to-date knowledge of regulations, processing procedures, and policies.
  • Provide claim information and help process medical claims.
  • Assist with internal employee for new and temporary employees as requested.
  • Demonstrate incremental and continued performance improvement by multitasking.

Confidential, Durham, NC

Engineering Project Manager Intern

Responsibilities:

  • Assisted in the preparation of staffing, deployment and support plans as well as checkpoint reviews that facilitated forward momentum of each project phase for global solutions engineering projects.
  • Analyzed competing priorities, financial/resource constraints and schedule considerations to determine costs and benefits of change requests.
  • Worked collaboratively with internal and external teams to ensure successful project outcomes.
  • Suggested actual cost of work-performed process that more accurately incorporated both direct and indirect project costs (subsequently adopted across several engineering groups as a best practice).

Confidential, Brooklyn NY

Crew Chief

Responsibilities:

  • Pre-audits of multifamily buildings and small homes
  • Test and diagnose airflow systems, using furnace efficiency analysis equipment.
  • Inspect buildings to identify required weatherization measures, including repair work, modification, or replacement.
  • Maintain activity logs, financial transaction logs, or other records of weatherization work performed.
  • Apply insulation materials such as loose, blanket, board, and foam insulation to attics, crawl spaces, basements, or walls.
  • Prepare or assist in the preparation of bids, contracts, or written reports related to weatherization work.
  • Install and seal air ducts, combustion air openings, or ventilation openings to improve heating and cooling efficiency.
  • Explain energy conservation, policies, procedures, requirements, or other related information to residents or building owners.

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