Customer Service Rep Resume Chester, VA - Hire IT People

SUMMARY:

Seeking Entry - Level Position or Higher
Career Driven, Goal Oriented, leader dedicated to quality and accurate results.
Constantly recognized for a team building, moral boosting and “go getter” attitude.
Maintained team cohesiveness through personal and team development.
Passion for ensuring integrity and an all hands on deck management style.
Proven understanding of managing project scopes, budgets, schedules and delivers throughout all phases of the lifecycle.
Combine technical and analytical aptitudes with problem-solving strengths to drive projects to on-time, on-budget and high-quality completion.

TECHNICAL SKILLS:

Proficient in: MS Project, MS Excel, Oracle, Windows Server, SAP and MS Office applications.

EMPLOYMENT HISTORY:

Confidential, Chester, VA

Customer Service Rep

Responsibilities:

Assist with the completion of several projects such as the CARS Program and the implementation of the Marketplace insurance.
Adhere to Privacy Act and Health Insurance Portability & Accountability Act requirements as it relates to confidentiality of information released.
Maintain up-to-date knowledge of regulations, processing procedures, and policies.
Provide claim information and help process medical claims.
Assist with internal employee for new and temporary employees as requested.
Demonstrate incremental and continued performance improvement by multitasking.

Confidential, Durham, NC

Engineering Project Manager Intern

Responsibilities:

Assisted in the preparation of staffing, deployment and support plans as well as checkpoint reviews that facilitated forward momentum of each project phase for global solutions engineering projects.
Analyzed competing priorities, financial/resource constraints and schedule considerations to determine costs and benefits of change requests.
Worked collaboratively with internal and external teams to ensure successful project outcomes.
Suggested actual cost of work-performed process that more accurately incorporated both direct and indirect project costs (subsequently adopted across several engineering groups as a best practice).

Confidential, Brooklyn NY

Crew Chief

Responsibilities:

Pre-audits of multifamily buildings and small homes
Test and diagnose airflow systems, using furnace efficiency analysis equipment.
Inspect buildings to identify required weatherization measures, including repair work, modification, or replacement.
Maintain activity logs, financial transaction logs, or other records of weatherization work performed.
Apply insulation materials such as loose, blanket, board, and foam insulation to attics, crawl spaces, basements, or walls.
Prepare or assist in the preparation of bids, contracts, or written reports related to weatherization work.
Install and seal air ducts, combustion air openings, or ventilation openings to improve heating and cooling efficiency.
Explain energy conservation, policies, procedures, requirements, or other related information to residents or building owners.