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Technical Administration Support Resume

New York, NY

SUMMARY:

A certified IT professional with over seven years experience providing end user support, in both a corporate and collaborative setting. Well versed in Windows platforms and office suites. In addition, a working knowledge of TCP/IP network configuration and OSI model. I possess excellent customer service skills and interpersonal communication; highly determined and a enthusiastic learner.

PROFESSIONAL EXPERIENCE:

Technical Administration Support

Confidential, New York, NY

Responsibilities:

  • Managed and supported approximately 120 users daily on Win XP/7 platform
  • Provided technical support to Chief Commercial Officer, teams and personnel via phone and online
  • Maintain/troubleshoot/configure PC’s, Laptops, and mobile devices. i.e.) Ipad/Iphone, Mac book, Galaxy SIII/Note, and Blackberry
  • Network addressing, sub - netting, static IP, default gateway, and DHCP configuration
  • Responsible for deliveries, and 3rd party IT equipment and services. i.e.) printers(Xerox, Brother, Kyocera) phone system(Avaya PBX, Polycom VOIP) ISP (Windstream, Verizon) and cable services

Confidential, New York, NY

IT Consultant

Responsibilities:

  • Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, HD’s, RAM, memory chips, CD-ROMs, and so on.
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations
  • PC Imaging using Altris Deployment Console, DARS, and EDMP Transferred or setup user accounts and test proper Software/Hardware functionality

IT Consultant

Confidential, New York, NY

Responsibilities:

  • Cable testing and re-labeling, patch cables to Ethernet switch ports and servers
  • Consolidated mainframe infrastructure test areas
  • Composed detailed hardware inventory; make, model, and serial numbers
  • PC/laptop/Workstation Moves, Adds, Changes
  • Troubleshooting MS O/S and Applications, Basic TCP/IP and Network configurations
  • Documented all hardware, network cables, printers and docking stations

Help Desk

Confidential, Jersey City, NJ

Responsibilities:

  • Answer 80-100 calls daily; create user service requests based on calls and work on assigned tickets.
  • Recorded and facilitate user issues or problem cases using Remedy (ARS)
  • Assigned field engineers to users location to resolve associated problems
  • Initiated hardware/software procurements as required and update user-case status

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