OBJECTIVE:

To be associated with a progressive organization that gives me the scope to apply my knowledge and skills and involve myself as a part of the team that dynamically works towards the growth of the organization.

SUMMARY:

A competent IT professional with 3+ years of experience in Automated Monitoring tools.

PROFESSIONAL SKILLS:

Monitoring Tools: BMC Patrol, Precise, Procmon and HP BAC.

Ticketing Tools: Ticketing Tools BMC Remedy.

ORGANIZATIONAL EXPERIENCE:

Confidential

System development Specialist

Responsibilities:

• Good Knowledge on BMC Patrol, Precise, Procmon and HP BAC.
• Deploy and configure new BMC Patrol agents at Customer request.
• Involved in upgrading the BMC PATROL environment.
• Maintenance/support of BMC PATROL application software
• Analyze, test, plan, coordinate and implement BMC PATROL Application Software upgrades
• Analyze, test, plan, coordinate and complete application patching activities
• Research, plan, test, coordinate and execute all BMC PATROL application upgrades and patching as directed by Customer
• Provide Level 3 BMC PATROL application support during High Severity issues
• Act as primary interface to Customer’s vendor, Quest, for Level 3 and 4 support during High Severity issues
• Provide 1st and 2nd level support for Precise Monitoring post - implementation configuration and maintenance activities
• Deploy and configure new Precise DB agents at Customer request in support of new application deployments
• Update, Configure and Tune PROCMON Scripts for new application deployments
• Configure Monitoring Scripts for Individual Systems and Applications in HP BAC
• Experience on configuring Cluster Monitoring, VMware monitoring.
• Experience in configuring application monitoring like SQL, Oracle, Passive URL and synthetic URL monitoring.
• Good Trouble shooting skills on BMC Patrol, Precise & HP BAC tools.
• Meeting the client expectations by providing the new solutions after working with Vendors and Developers.