System development Specialist Resume

OBJECTIVE:

To be associated with a progressive organization that gives me the scope to apply my knowledge and skills and involve myself as a part of the team that dynamically works towards the growth of the organization.

SUMMARY:

A competent IT professional with 3+ years of experience in Automated Monitoring tools.

PROFESSIONAL SKILLS:

Monitoring Tools: BMC Patrol, Precise, Procmon and HP BAC.

Ticketing Tools: Ticketing Tools BMC Remedy.

ORGANIZATIONAL EXPERIENCE:

Confidential

System development Specialist

Responsibilities:

Good Knowledge on BMC Patrol, Precise, Procmon and HP BAC.
Deploy and configure new BMC Patrol agents at Customer request.
Involved in upgrading the BMC PATROL environment.
Maintenance/support of BMC PATROL application software
Analyze, test, plan, coordinate and implement BMC PATROL Application Software upgrades
Analyze, test, plan, coordinate and complete application patching activities
Research, plan, test, coordinate and execute all BMC PATROL application upgrades and patching as directed by Customer
Provide Level 3 BMC PATROL application support during High Severity issues
Act as primary interface to Customer’s vendor, Quest, for Level 3 and 4 support during High Severity issues
Provide 1st and 2nd level support for Precise Monitoring post - implementation configuration and maintenance activities
Deploy and configure new Precise DB agents at Customer request in support of new application deployments
Update, Configure and Tune PROCMON Scripts for new application deployments
Configure Monitoring Scripts for Individual Systems and Applications in HP BAC
Experience on configuring Cluster Monitoring, VMware monitoring.
Experience in configuring application monitoring like SQL, Oracle, Passive URL and synthetic URL monitoring.
Good Trouble shooting skills on BMC Patrol, Precise & HP BAC tools.
Meeting the client expectations by providing the new solutions after working with Vendors and Developers.

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