OBJECTIVE

• To work as a Network Administrator, Systems Engineer, Desktop Support Technician, Active Directory Administrator to provide technical assistance and solutions.

TECHNICAL SKILLS

• Provides repair and maintenance to Network Cabling(CAT3, CAT5, CAT6, Fiber, RJ11), Point to Point leased line, T1 Multiplex, Channel Service Unit, Data Service Unit, X.25 packet switching system and equipment, Patch Panels, Wall Racks, Floor Racks, Dell Enterprise Servers, Dell Desktops, Dell Laptops, Compaq Servers, Compaq Desktops, HP Printers(LaserJet, inkjet, network), 3Com(hubs, switches, LanPlex, Core builder, Cellplex, Net builder), Cisco Routers, Cisco Switches, Custom Built Servers and Desktops. Excellent troubleshooting skills both with hardware and software in windows environment.
• Support and installing to Microsoft Word, WordPerfect, Microsoft Excel, Access, Power Point, Lotus 1 2 3, Windows 95, Windows 98, Windows 2000, Windows XP, Windows Vista, Windows 7, VMware, vSphere, Windows NT Server/Workstation, Windows 2003 Server, Windows 2008 Server, Exchange Server, Visio, Corel Draw, PageMaker, WinFax, VisiFax, Omni Page, PC Utility software (PC Tools, Norton Utility, etc.), Communication software (PC Anywhere, ProComm, cross talk, etc.), Heat, Remedy.

PROFESSIONAL EXPERIENCE

Confidential, Centreville, VA

System Administrator

Responsibilities:

• Accurately documents, reports and resolves technical issues with regards to mid - level network troubleshooting, desktop support, HP Printers, Blackberry’s, and LAN cable drops.
• Proficient in the use of Active Directory setup of users, groups, computers, and using EMC data backup.
• Troubleshoots user virtual machines using VMware vSphere Client.
• Troubleshoots, configures and activates user BlackBerry devices, utilizing Blackberry Administration Server.
• Creates and maintains network printer queues via MS Server 2008 Print Management.
• Categorizes and prioritizes service requests by maintaining Remedy database with up-to-date status and information.
• Provides mid-level analysis and technical help desk support.
• Maintains and repairs various model of HP LaserJet printers, installs new printers and configures each for network use.
• Maintains local site inventory of computer equipment and peripherals via Microsoft SharePoint

Confidential, Laurel, MD

Helpdesk Coordinator

Responsibilities:

• Accurately documents, reports and resolves technical issues with regards to mid-level network troubleshooting, desktop support, HP Printers, Blackberry’s, and LAN cable drops.
• Proficient in the use of Active Directory setup of users, groups, computers, and using EMC data backup.
• Provides to Systems and Network Administration with a primary focus on installation, configuration, and administration of VMware vSphere, ESX 4.0, 4.1 and 5.0 VMware Vcenter 4.0, 4.1 and 5.0 and Windows server 2000/2003/2008 R2 and software's.
• Provides VMware update manager to install patches and updates on ESX hosts and virtual machines.
• Windows 2000/2003 and 2008 Server Active Directory Administration.
• Troubleshoots user virtual machines using VMware vSphere Client.
• Troubleshoots CISCO router and switch network connectivity with end user site.
• Troubleshoots, configures and activates user BlackBerry devices, utilizing Blackberry Administration Server.
• Creates and maintains network printer queues via MS Server 2008 Print Management.
• Interfaces with multiple levels of user, including Management, VIP and various technical staff.
• Categorizes and prioritizes service requests by maintaining Remedy database with up-to-date status and information.
• Provides mid-level analysis and technical help desk support.
• Installs and configures Zero Client terminals used as primary interface for Civil Division’s virtual platform.
• Installs, troubleshoots and maintains HP desktop and Dell Laptop / docking stations for Civil Rights Division, including replacement of internal computer components and configuration of units.
• Maintains and repairs various model of HP LaserJet printers, installs new printers and configures each for network use.
• Maintains local site inventory of computer equipment and peripherals via Microsoft SharePoint
• Mentors junior level technicians and assists with Level 1 technician support as needed. Successfully resolves all work orders escalated from the Level 1 technicians.
• Works across teams with phone support technicians, network and systems engineers to provide efficient, timely solutions to complex technical issues.
• Demonstrates ability to work unsupervised at off-site locations
• Completes all work orders assigned or escalated within 4 hours

Confidential, Ashburn, VA

IT Technician

Responsibilities:

• Provide to technical support to over 3000 end users in U.S. Trustee of Department of Justice and Office of Immigration and Review of Department of Justice.
• Proficient in the use of Active Directory setup of users, groups, computers, and data back up.
• Created and deployed a Symantec Ghost Imaging program base line PC’s.
• Configured workstations and printers with appropriate operating system software and applications software on EOIR’s and U.S. Trustee are WAN.
• Troubleshoots CISCO router and switch network connectivity with end user site.
• Uninstalled and installed numerous e-mail applications. Migrated user mail and personal folders from GroupWise to Exchange. Configured Microsoft Exchange Server Mail Client (Microsoft Outlook).
• Install configuration setup and repair 1000+ HP printers.
• Completed domain migration. Provided end user support. Maintained inventory in order to support computer equipment analysis.
• Created user accounts and passwords to facilitate operational support for management and staff. Set up and assembled networked multiple user training labs. Traveled to 15+ sites nationwide.

Confidential

HW Technician

Responsibilities:

• Managed 500+ technicians dispersed in CONUS and OCONUS locations, providing 4-hour remediation for all trouble tickets for six divisions of Confidential
• Managed over $3 million of government-owned inventory
• Network router and switch installation
• Imaged workstations
• Configured desktop hardware and software
• Install configuration setup and repair 1000+ HP printers.
• Microsoft migration support
• End User coaching and training