SUMMARY

• Senior level IT Manager/Lead with extensive Data/Tape Storage, Disaster Recovery Planning and Testing background.
• 10+ years experience as a manager and supervisor leading on - shore and off-shore employee and contract personnel with various complex technical solutions and implementations.
• Proven business process experience, knowledge, and understanding, with the ability to complete projects on-time and within scope and budget.
• Extensive client facing, third party vendor interfacing, strategic planning, and negotiating experience.

TECHNICAL SKILLS

• Excel, Outlook, PowerPoint, MS Project, Visio, Word) software and hardware solutions from multiple vendors, and platforms.

PROFESSIONAL EXPERIENCE

Confidential - Phoenix, AZ

STORAGE SUPPORT SPECIALIST

Responsibilities:

• Successful implementation of an Confidential TS7720 into a GRID.
• Provide senior level technician support for the Confidential customer base.
• Support of Confidential and Hitachi dasd with remote mirroring.
• DASD and Tape configuration planning
• Day-to-day and project related tasks include: DFSMS, DFHSM, FDR and FDR/ABR, Flashcopy support
• Confidential TS7740/3584 tape infrastructure.
• Monthly DASD and Tape capacity planning and analysis/reporting.
• SMPE Install of CA:Vantage using CA:CSM
• Installed DB2 version 10
• Installed FDR/PAS
• Migrated data from expiring Hitachi Dasd, to Confidential Dasd using FDR/PAS
• Installed Multiple Rocket Mainstar Software products for State POC trial
• Installed Dino Software products for POC trial
• Provided Senior Technical support for multiple Disaster Recovery drills
• Produce weekly and monthly capacity analysis and planning reports
• Acting team manager when Tech Support manager is unavailable
• Interface with hardware and software vendors.

Confidential - Tempe, AZ

TECHNICAL ANALYST

Responsibilities:

• Shift Lead and third party vendor interface, responsible for timely completion of batch cycle, escalating when issues arose.
• Supported Mainframe batch processing using Jobtrac, $AVRS, and Dispatch.
• Daily reboot of the Production Control supported servers post IPL and Post Security patching.
• Provided Disaster Recovery Support.
• Updated Facilities Planning Documentation using Visio.

Confidential - Dallas, TX

STORAGE SUPPORT SPECIALIST

Responsibilities:

• Supported DASD and Tape for day-to-day and project activities for multiple Confidential Clients.
• Converted customer from standalone tape environment to an Confidential automated tape library environment
• Customer On-boarding and Transition support.
• Provided Disaster Recovery, DFHSM/DFRMM/DFSMS support, and Capacity planning reporting using: SAS, Rexx, and Excel.
• Flashcopy support.
• DASD and Tape configuration planning

Confidential

Infrastructure Team Manager & Senior Storage Technical Specialist

Responsibilities:

• Responsible for interviewing, on-boarding and off-boarding employees and contractors, performance reviews, staff mentoring and training.
• Participated in direct client facing, capacity planning and development of various projects.
• Assured and promoted client satisfaction by delivering quality products in a timely manner, from daily workload, project, and problem management perspectives. Managed and monitored Disaster Recovery design and implementation using: DASD mirroring, automated backup, and recovery processes. Deployed vendor supplied tools when required/necessary.
• Performed change and request management processes and procedures using Peregrine Service Center and Remedy Service Desk.
• Experience with third party vendors to: Design, install, and implement major hardware and software to include: FDR, FDR/ABR, Faver, DBS/VDR, Tapecopy, TDMF, CA/BrightStor, CA-Allocate, Mainview SRM and Storage Guard.
• Lead Implementations of Confidential VTS/ATL and STK VSM/Silo (Virtual/Automated Tape) .
• Supervised other projects which included m onitoring, testing and performance tuning
• Disk Mirroring/Data Replication experience . (Flashcopy, Timefinder, TDMF, SRDF, PPRC, FDR/PAS)
• Software installation, implementation, upgrade, and support .
• Provided project oversight and technical lead support for several storage-related implementations, to include: DASD capacity analysis, reporting and planning in CA:Brightstor and Excel, VTS/ATL/VSM/Silo, DFSMS and DFHSM, Customization, and SAS/D c ollect driven a utomated backup process, Disk Mirroring/Data Replication. (Flashcopy, Timefinder, TDMF, SRDF, PPRC, FDR/PAS)
• Developed and s upported D isaster R ecovery process and procedures using SAS and Clist/Rexx.
• Implemented and executed TDMF for data migration from one DASD subsystem to another
• Customer On-boarding and Transition support..
• Converted multiple customers from standalone tape environments to automated tape libraries
• Converted clients between vendors
• Converted clients from non-managed, or obsolete software data environments to SMS managed environments providing improvements in data access, and overall performance.
• Streamlined customer Dfsms/HSM or FDRABR environments for more efficient data management.
• Introduced DFSMS into multiple environments
• Installed and supported DTSSoftware ACC and SRS
• Installed and supported Rocket (formerly Opentech) Tapecopy, DBS, and VDR
• DASD and Tape configuration planning