IT Help Desk Specialist Resume

PROFESSIONAL EXPERIENCE

IT Help Desk Specialist

Confidential

Responsibilities:

Responsibilities included setting up new users in AD and office 365. Imaging of laptops and desktops. Moving data off of old machines and onto new machines. Installation and trouble shooting of business related software such as Office and CAD. Hardware setup, trouble shooting, and problem resolution. Setting up users desk phones using Cisco. Setting up company email on personal devices including Android and IOS.
Provided friendly and comprehensive support to branch offices in person and over the phone.
Knowledgeable in Windows and Microsoft Office suite.

Entertainment Coordinator

Confidential, Richmond, Va

Responsibilities:

Set up and hosted Audio/visual for different events at local venue.
Responsibilities included maintenance and setup of equipment, prompt scheduling, as well as ensuring customer satisfaction.

Computer Inventory Consultant

Confidential, Richmond, Va

Responsibilities:

Inventoried all school computers and compiled data in preparation of business upgrades.
Authored comprehensive plan for PC/Software upgrades based on device specs, age and function