SUMMARY

• Accomplished project leader and technology professional with proven achievements in delivering enterprise IT solutions and driving innovation.
• Experienced and established Subject Matter Expert (SME) for Enterprise Mobility Solutions, Technical and Project Lead for several client engagements, Systems Integration Architect and Specialist for EMM, Backup/Disaster Recovery, Telemedicine, and Infrastructure Management solutions.
• Proven client - focused IT Consultant committed to delivering results that endure.

PROFESSIONAL EXPERIENCE

Confidential

Associate/Lead Technologist

Responsibilities:

• Technical lead involved in the planning, implementation, and operations of a nation-wide device delivery and multi-tiered Service Desk supporting all mobile devices managed by the Dept. of Veteran’s Affairs (VA). (AirWatch, Solarwinds, iOS, Android, Windows Mobile, MDM, EMM, MCM, MAM)
• IT Project Lead for the on-site and remote deployment of 15,000 mobile devices to 40 sites within the VA. (AirWatch, Confidential, Active Directory, iOS, Cisco VPN, Citrix)
• IT Operations Lead for multi-tiered Service Desk providing work direction, training, and policy management for 25- member staff. (ITIL, Citrix, AirWatch, Confidential, SOP’s, KBA’s)
• Lead service team to develop Standard Operating Procedures (SOP’s) and Knowledgebase Articles (KBA’s) to support contract deliverables and Key Performance Indicators (KPI’s).
• Perform market analysis and evaluation of EMM/MDM, TEM and Remediation solutions for DoD and Civil Government clients. Developed a Whitepapers on the evaluation of commercial solutions and need for enhanced mobile security for government organizations. (MaaS360, MobileIron, AirWatch, Citrix, Confidential )

Confidential, Columbia, MD.

Solutions Architect

Responsibilities:

• Serve as the technical resource supporting the sales team to provide customized solutions from the MDM/EMM eco-system of products to satisfy our client’s business and technology requirements.
• Provide technical expertise by leading technical presentations, architecting comprehensive mobility solutions (POC’s), and building/maintaining customer relationships.
• Stay current on mobility trends such as architecture security, App Wrapping/Containerization, Service Management, and Infrastructure Integration.
• Analyze, evaluate and document capabilities of Production and Beta versions of the Confidential solution with Apple (iOS), Android, Microsoft, and Blackberry devices, in Windows/Active Directory/Exchange and Linux (Ubuntu/Red Hat) environments.
• Analyze, evaluate and document compatibility of partner COTS solutions such as GOOD, 3LM, Mocana, Accellion, NitroDesk/Touchdown, and other products that match client requirements.

Confidential, Reston, VA.

Team Lead

Responsibilities:

• Manage a growing team of 15 Sales Engineers that assist the sales team in pre and post sales efforts for an innovative backup/disaster recovery software solution. Provide work direction to achieve tactical and strategic initiatives of the company.
• Evaluate the team’s performance; create and implement strategies to ensure organizational goals are met.
• Analyze, evaluate and document capabilities of Production and Beta versions of the Confidential (Replay). Provide feedback to the development staff and leadership on beta product releases.

Confidential

Sr. IT Systems Management Consultant

Responsibilities:

• Served as Project Lead for deployments of Telemedicine Clinics and various other projects for UHG’s Connected Care Initiative.
• Developed and execute appropriate technical solutions to enhance Telemedicine deployments and capabilities.
• Served as Lead Technical Support Analyst for National Connected Care operations of 12 sites.
• Performed analysis and evaluation of various videoconference and digital medical devices to develop customized Telemedicine suites at varying price-points to cater to a wide array of government and commercial projects.
• Served as Training Coordinator for the United Health Technologies USC Team to develop custom training sessions that include hands-on exercises, and demonstrations of applications and support tools.
• Evaluated the performance of Technical Analysts, and utilize various coaching techniques to ensure they meet and exceed the standards of United Health Technologies.
• Served as Lead Trainer for Operational Training Program (POD).
• Led a team of 7 Technical Analysts to develop a troubleshooting Knowledgebase, instructions and procedures to resolve technical issues for over 2,200 business applications.
• Subject Matter Expert (SME) for Critical Business Applications. Coordinated with multiple teams to consolidate technical information for several merger and acquisition (M&A) projects.
• Provided technical support for ITIL-based support center to maximize first call resolution, and to exceed the parameters of Service Level Agreements (SLA’s). Diagnose and resolve software, hardware, Email, VPN/Remote, printing, Blackberry/PDA and network connectivity issues via phone, Remote Desktop/Bomgar, email, and on-site.
• Coordinated with and escalated issues to responsible support teams as appropriate.
• Created, maintained, and prioritized incident records via HP Service Desk/OpenView incident management tools and procedures.

Confidential, Minneapolis, MN.

Business Technology Consultant

Responsibilities:

• Identified the business needs of small and medium business clients and sold customized end-to-end solutions from on-site consult through presentation and proposal development, to merchandise procurement, project implementation and follow up.
• Provided work direction for a 10-member cross-functional team in pursuit of organizational objectives.

Confidential, Minneapolis, MN.

National Account Manager

Responsibilities:

• Managed sales goals and operational objectives with national channel partners to ensure that performance indicators for device and data plan sales are met, or exceeded on a consistent basis.
• Developed marketing and sales strategies for products and services in the Mid-West region, its districts, and individual locations to achieve sales and service goals.
• Developed and conducted training on new products, plans, and procedures, and provide on-call support for in-store sales operations.

Confidential, Atlanta, GA.

Pre-Sales Engineer/Systems Consultant

Responsibilities:

• Supported the national sales force in the marketing, sale and support of the Microsoft Infrastructure and Management solutions.
• Performed architecture overviews, product demonstrations, and proof of concept session to exhibit solution capabilities.
• Served as product knowledge expert of the Microsoft-based migration solutions and their associated platforms including: Windows NT 4.0, 2000/Active Directory, Exchange 5.5/2000, SQL 7.0/2000 and IIS 4/5.
• Performed Pre and Post-Sales activities such as RFI, RFP, and RFQ responses, trial execution, installations and tuning.