IT Specialist Resume

SUMMARY:

Experience in system maintenance including scheduled backups, antivirus monitoring, hardware fault repair, and network status monitoring
Experience using resource monitor to log network traffic, memory usage, and track usage patterns to troubleshoot problems
Knowledge of IP address schemes and network configuration at layer 2 and 3, to include static IPs/subnetting and routing principles, knowledge of network cabling & best practices
Knowledge in using/maintaining system error/security logs, IA safekeeping practices, and best - habit security procedures to include password safekeeping, access rights, and privilege levels
Trouble ticket documentation experience to assist higher tier support efforts and make future resolutions simpler, experience using Remedy Ticketing System
Experience managing and creating Windows user accounts on a domain level
Experience troubleshooting both hardware and software using tools, elimination methods, and other troubleshooting methods
Experience managing and deploying enterprise level (Exchange, WSUS, AD, DNS, DC) virtualized windows servers on a bare metal hypervisor(VSphere/ESXi)
Experience with end-user workstation assistance, including remote desktop assistance and general domain level Windows system administration
Knowledge of cyber security practices and fundamentals, from HIPS/NIPS configuration, firewalls, packet sniffers, etc
Experience with educating/training end users on proper system procedures, scheduled downtimes, proper software configuration (outlook, office, shared storage, etc)

EXPERIENCE:

Confidential

IT Specialist

Responsibilities:

General helpdesk duties, networking and remote management of equipment, user account management, and general equipment maintenance that includes working with multimeters, watt meters, soldering, fabricating cables, oscilloscopes, and network analyzers, and assistant level 1 brigade server support.

Confidential

Customer Service/Support

Responsibilities:

Groundskeeper
Maintained and cleaned greens and public areas, assisted golfers as necessary.

Confidential

Sales Associate/ Assistant Manager

Responsibilities:

Assisted customers, especially in wireless sales, set up, and configuration of devices, performed minor troubleshooting activities on store POS systems and customer devices, unloaded product, maintained accountability of cash in registers and product in store.

Confidential

Install Technician/Programmer

Responsibilities:

Installed, troubleshot, and tuned home theater, enterprise class networking devices(Router/Switches/WAPs), and security systems, and programmed IP - Based automation systems
Equipment used: Multimeters, cable testers/sniffers (including CAT5, Coax, and HDMI), Oscilloscope, tone generator, and soldering tools demonstrating working knowledge of basic electronics theory and electronics principles, including Confidential ’s Law and basic networking principles
Deployed, configured, and managed Windows-based automated logistics systems, wireless point-to-point networks, and tactical/enterprise servers.
Led a team of various Signal and non-Signal MOS's to provide support to Brigade-level communications missions

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