PROFESSIONAL EXPERIENCE:

Pre - Sales Engineer

Confidential, Annapolis, MD

Responsibilities:

• Assists sales team through preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions
• Educates prospects on product implementation and usage and answers their technical and security questions
• Participates in consultations and/or product capability assessments with prospects
• Creates relationships with key decision makers and serve as external technical spokesperson
• Develops and maintains a broad knowledge of the live assistance/customer experience industry to stay aware of trends, issues and competition
• Works directly with customer contacts to troubleshoot, diagnose and resolve technical issues associated with Confidential products
• When a solution requires additional expertise, provides customer assistance by escalating and reproducing the problem to internal development sources until a solution is reached
• Provides customer feedback to executive and development teams to participate in functionality roadmap planning
• Documents technical articles or knowledgebase for use by other technical support personnel and/or customers and partners
• Works cross-functionally within the defense and commercial organization and with external partners

Communications Engineer

Confidential, Stevensville, MD

Responsibilities:

• Assisted in the planning, design, engineering, construction and implementation of communication systems (e.g. voice, LMR radio, traditional data networks, satellite, VPN, video, etc.)
• Analyzed customer communications issues and needs to determine the most appropriate means of enhancing capabilities, adding resiliency and redundancy, introducing more efficient technologies, and mitigating existing shortfalls
• Determined and implemented appropriate configurations of hardware and software to ensure the desired performance of communications equipment
• Implemented communication systems to interconnect equipment from different manufacturers, service providers, and/or client agencies
• Maintained and analyzed telecommunications equipment inventory used by client agencies to determine quantities needed by age, make, user, and other qualifiers
• Monitored assigned networks and telecommunications systems to assess need for updates, upgrades, enhancements, preventative maintenance, and/or new systems; makes recommendations to management for changes, improvements, and upgrades
• Researched, gathered, and compiled relevant technical information to enhance, modify, and maintain assigned networks and telecommunications systems

Associate

Confidential, Annapolis Junction, MD

Responsibilities:

• Provided resource management by matching qualified personnel to the appropriate labor category on multiple contracts for various agencies
• Assisted in leading a highly diversified group of professionals by providing counseling, support, training to personnel as required, and firm-wide orientation with contract familiarization
• Created status reports to assist executive level management in utilizing personnel efficiently

Access Analyst

Confidential, Annapolis Junctions, MD

Responsibilities:

• Identified the communications of interest resident on the assigned access and made recommendations to maximize data flow and intelligence collection according to established priorities
• Applied principles, methods, and techniques for telecommunications networks by analyzing metadata and/or payloads and researches industry technology trends
• Investigated new methodologies for increasing and optimizing access and collection opportunities by documenting and maintaining historical/current templates utilizing corporate databases

Data Characterization Assistant Team Lead

Confidential, Annapolis Junction, MD

Responsibilities:

• Served as assistant team lead for a group of five highly-trained individuals
• Performed identification and analysis of networks and network protocols
• Analyzed data sets for end-to-end characterization to allow for testing various systems
• Assisted in the development of methods to synthesize data in order to fill test case scenarios
• Provided information on data that would allow engineers to add and test system enhancements
• Administered training for new team members to ensure expedited integration onto the contract

Senior Signals Analyst

Confidential, Ft. Meade, MD

Responsibilities:

• Managed a cell of signals analysts in the mission of high data rate communications links derived from unconventional sources
• Expedited the development of detailed project activity reports to support the needs of program directors and project managers
• Performed in-depth analysis, collection, processing and reporting of modern digital communications using various hardware and software packages
• Tested and evaluated operational prototypes of new hardware and software systems used for data communications from a unique environment
• Presented mission and software/hardware briefings to Signals Intelligence customers and management.

Search and Development Technical Leader

Confidential, Ft. Meade, MD

Responsibilities:

• Oversaw work center compliance of manning requirements, mission logs, technical report generation and preventive maintenance of multi-million dollar analysis equipment
• Facilitated training for inexperienced personnel on comprehensive operational procedures
• Recorded and reported critical data under stringent time requirements and initiated crew coordination to ensure proper dissemination to theater-level and national consumers

Military COMINT Signals Analysis Intern

Confidential, Ft. Meade, MD

Responsibilities:

• Satisfied requirements from Confidential Signals Analysis Professional Health Program
• Qualified as Confidential Adjunct Faculty and advisor for course improvement and upgrades
• Performed signals analysis through on-the-job training assignments in operational Confidential work centers