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Technical Support Engineer Resume

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Hillsboro, OR

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TECHNICAL KNOWLEDGE:

Webserver applications: Apache, PHP, MySQL

Email: Sendmail, Postfix, Dovecot Kickstart

Virtualization: VMware, KVM, Xen Perl, Bash scripting

Load balancing: A10, Foundry

Monitoring: Nimbus, Statseeker, EMC Avamar Enterprise Backup

Networking: Cisco, Juniper Firewalls, DNS, Layer 2/3 Troubleshooting, Wireshark

WORK HISTORY:

Technical Support Engineer

Confidential, Hillsboro, OR

Responsibilities:

  • Manage and support all managed services including: Cloud, Windows Servers, Linux Servers, ESX hosts, Virtual Machines, Firewalls, Load Balancers, and Switches.
  • After - hours Linux on-call rotation.
  • Act as Incident Manager for major incidents, providing coordination across multiple departments to ensure timely and effective resolution in catastrophic failures and malfunctions events.
  • Respond to system trouble tickets and customer request within five minutes of generation.
  • Provide daily support through phone and email on a variety of issues to ensure ongoing viability of Internet Service Provider’s regional network.
  • Perform hardware maintenance on a variety of server equipment and systems.
  • Provide training to peers and lower tiered staff.

Technical Support Engineer

Confidential, Hillsboro, OR

Responsibilities:

  • Supported ISP customers including DSL and email troubleshooting.
  • Installed, monitored and troubleshot clients on an enterprise backup solution.
  • Documented and provided training for new procedures.
  • Escalated urgent issues and enlisted vendor support when needed.
  • Monitored critical equipment ensuring 24/7 uptime and redundancy.

Field Technician

Confidential, Portland, OR

Responsibilities:

  • Administered Linux, Windows Servers in small business environments.
  • Planned, tested and implemented system / network changes with minimal downtime.
  • Configured and troubleshot routers, switches, cabling.
  • Provided hardware, software, office equipment and network support.
  • Remote / On-site support and NOC monitoring.

Student Intern

Confidential, Hillsboro, OR

Responsibilities:

  • Collaborated with a team of Software Engineers on a software validation project.
  • Managed 30+ Windows / Linux systems running pre-release hardware in a lab environment.
  • Ensured maximum uptime with engineering samples.
  • Documented new lab procedures involving driver and bios updates.
  • Installed, configured, and troubleshot test workstations.
  • Evaluated and implemented IT solutions for use in the lab.
  • Implemented hardware and software conversion on location at bank branch offices.
  • Followed detailed scripted installation procedure.
  • Reconfigured firmware in peripherals.

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