SUMMARY:

• Talented information technology (IT) manager who is Confidential - eligible with exceptional skills in IT operations.
• Specializes in project management, team leadership, systems design, life cycle management, and executive and site specific support, including management of server and network teams.

• Over ten years of information technology experience with industry-leading companies and a proven track record of successfully managing multiple projects and diverse IT teams. Dynamic ability to develop requirements and requirements baselines, perform life cycle management, provide executive support, communications, and server network, as well as overseeing video-teleconferencing (VTC) systems and initiatives.
• Comprehensive, practical knowledge and experience of many IT operations, systems and environments, including:
• CompTia Security Plus Certified System Integration Teaming
• Desktop Computing Support IT Technology Road Mapping
• Conferencing in Classified Environments Product Life Cycle Management
• Requirements Development VTC Secure Operations
• Audio-Visual Systems IT Team Management

INDUSTRY EXPERIENCE:

Confidential, Reston, VA

Manager, Desk Side Services

Responsibilities:

• Led service improvement strategies that achieved Service Level Agreements (SLA) targets by expediting restoration activities and reducing ticket volume within the first 90 days on the contract.
• Supported planning and coordinate execution of two major organizational transition efforts resulting in the addition of 4,500 new users into the Enterprise. In addition, led technical refresh activities including desktop upgrade and Outlook/Exchange Email system to the Defense Information Enterprise Email system migration.
• Managed staffing resource tasks including hiring, onboarding/deploying, employee performance assessments and subcontractor relationships.

Confidential, Reston, VA

Associate

Responsibilities:

• Selected by AIT contract management to move into contract line for the Intelligence Community Common Desktop Environment effort.
• Primary Test Lead interfacing with the client Joint Project Management Office to accomplish functional and system testing. Effectively led functional testing for the Common IT Desktop.
• Multi-functional role with contract to the Confidential Information Technology Directorate as Product/Project Manager, Requirements Baseline Development Engineer, Operations Subject Manager and organizational alignment assistance and Software Development Life Cycle (SDLC) and IT Product Development Life Cycle Expert.
• Instrumental in deployment of the Classification Management Tool ( Confidential ).
• Utilized the SDLC Model to deploy the Confidential in three versions to every classified desktop in the Confidential .
• Assisted the Government Manager for Production Systems with organizational development issues for new organization.
• Used the SDLC Model to provide project schedule and management for a “tiger team” convened to address issues uncovered in Microsoft Office’s deployment to virtual environments by the Confidential . Effort shortened the deployment preparation from four months to four weeks.
• Provided services as a Video-Conference/IT Test Engineer and subject matter expert for all audio-visual (AV) and VTC for General Dynamics Intelligence Services, Confidential, and Advanced IT Team.
• Provided deputy management duties and coordinated testing throughout the entire SDLC to proctor Mission and Function Confidence Testing, demonstrating the mission performance ability. Developed Microsoft Project Schedule for testing performance.
• Wrote, tested and developed systems requirements baselines for all products and associated procedures throughout the entire gamut of typical system lifecycle for all systems.
• Managed approval process and performed acceptance tests for AV systems, ensuring contract requirements were met or exceeded.
• Performed additional duties as Engineering Change Proposal Manager for the IP Television proposal by leading the design, vendor selection and proposal writing effort.
• Performed as test engineer for IT Storage Testing through the sub-system level testing of storage levels 0-3 while simultaneously learning storage technologies needed to perform contract acceptance testing.

Confidential, Crystal City, VA

IT Site Manager

Responsibilities:

• Oversaw IT support through the reorganization and redesign of the facility to allow the company’s Defense CEO headquarters to migrate to a different site.
• Worked with finance and business personnel to manage a $2 million-plus IT budget provided by 21 corporate business units.
• Provided decision and IT design management and guidance for building realignment.
• Managed procurement, installation and daily operations of Secure Border Initiative High Performance 128 Blade Computing Cluster.
• Managed the IT support for a site beginning with 200 personnel and five executives as it grew to a 21 business unit site containing 82 executives.
• Managed and designed additional electronic support for 14 VTC rooms and 15 conference rooms, to include an executive-level conferencing facility.
• Directed the virtualization effort for the site and five co-managers that reduced actual servers for the team by 15%.

IT Manager

Confidential

Responsibilities:

• Led conference room desktop computing architecture and oversaw VTC systems security plan compliance for computers in conference rooms.
• Oversaw cross-functional management for executive support, collaboration activities and VTC for meetings.
• Managed the development and implementation of VTC systems using System Development Lifecycle models to allow Boeing, the US Government and its subcontractor sites to operate in both classified and unclassified modes.
• Developed, planned and implemented projects such as a new classified multi-control unit and secure desktop VTC systems totaling up to $500,000.
• Exhibited leadership skills and system requirements development and management that consistently resulted in the maintenance of the VTC system operation averaging higher than 99% successful up-time for meetings.
• Maintained the highest customer satisfaction ratings in the east and southeast regions.