SUMMARY:

Honorably Discharged Veteran - Administrative Support professional experienced working in fast-paced environments with strong organizational, technical, and interpersonal skills. Committed to superior customer service; confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects.

CAPABILITIES INCLUDE:

• Excellent Customer Contact Skills and Abilities
• Filing & D Confidential Archiving
• Skilled in MS Office Suite
• Problem Solving
• Office Equipment Operation
• Telephone Reception

WORK HISTORY:

Enrollment & Billing Tech

Confidential, Washington, DC

Responsibilities:

• Operated multiple computer applications to assist calls
• Provided accurate coding, auditing, and reporting on medical records
• Contributed towards Confidential ’s of providing exceptional customer service
• Demonstrated stamina to successfully complete customer calls within established work hours
• Completed projects in established timeframes, as deemed necessary
• Focused on and demonstrated customer- centered goals and objectives
• Demonstrated willingness to learn and effectively apply new skills/techniques as customer expectations change
• Maintained and recognized cultural differences/sensitivity

Customer Support Representative

Confidential, McLean, VA

Responsibilities:

• Scanned and printed documents for attorneys and support staff
• Made and collated office documents and files and distributed such
• Performed binding and finishing of document for court cases
• Weighed packages or letters, computed charges using weight scale and rate chart
• Duties included time stamping, opening, reading, sorting, and routing incoming mail; sealing, stamping, and affixing postage to outgoing mail or packages; and kept necessary records.
• Maintained and ordered supplies
• Managed office equipment maintenance duties

Part Time Flexible Clerk

Confidential, Kensington, MD

Responsibilities:

• Provided high-quality customer service
• Accurately selected groceries ordered online by customers
• Selected, scanned, and packed products from all temperature zones, and products from the aisles on the sales floor
• Bagged groceries in plastic, canvas, or paper bags
• Lifted and carried groceries of varying weights
• Completed daily workload with limited supervision

Compliance Officer

Confidential, Washington, DC

Responsibilities:

• Assured client files were completed with current and proper documentation
• Governed house appearance ensuring homes are clean and orderly
• Coordinated and confirmed house repairs with direct care staff
• Ensured proper attire for employees is in accordance with Humility Outreach protocol
• Arranged mandatory for Humility Outreach Staff
• Coordinated and/or facilitate weekly conference calls
• Rendered 24-hour supervision to adult clients
• Facilitated the intake of medications
• Assisted with medical appointments
• Prepared prescribed meals
• Prepared written reports
• Oversaw church building and furnishings
• Performed cleaning & routine maintenance
• Removed all refuse & cleaned receptacles
• Sanitized upper & lower parish hall & floors
• Disinfected bathrooms (3)
• Vacuumed nursery carpet & carpeted areas within the church
• Maintained outside property
• Ordered/received supplies and equipment

Administrative Assistant

Confidential, Washington, DC

Responsibilities:

• Answered the phone to take messages or redirecting calls to appropriate colleagues
• Scheduled on/off site meetings and conferences
• Monitored and Maintained office supplies
• Sorted and distributed incoming mail and prepared outgoing mail
• Utilized office appliances such as photocopier, printers etc. and computers for word processing, spreadsheet creation and powerpoint creations
• Drafted and finalized correspondence of general nature ensuring grammatical accuracy
• Maintained files and records so they remain updated and easily accessible
• Furnished office support (i.e., copying, faxing, helpdesk support)

Administrative Assistant

Confidential, Washington, DC

Responsibilities:

• Established & monitored appointments (via Groupwise, Lotus Notes, MS Outlook)
• Scheduled meetings & conferences (on/off site) and prepare travel authorizations & finalize travel vouchers
• Maintained workflow by studying methods; implemented cost reductions; and developed reporting procedures
• Ensured operation of equipment and completed preventive maintenance requirements; called for repairs; maintained equipment inventories
• Completed operational requirements by scheduling and assigning administrative projects; expedited work results
• Monitored and transmitted time/attendance and preserved office electronic & paper files
• Produced powerpoint presentations and office correspondence & controlled correspondence and utilized controlled correspondence software
• Assisted in making travel arrangements and booking venues for conferences and events

Administrative Assistant

Confidential, Washington, DC

Responsibilities:

• Contribute to team effort by accomplishing related results as needed
• Receive, sort and distribute mail
• Handle copying, faxing and scanning of documents for office and upper level staff
• Answer telephone calls and relay messages to appropriate employees
• Prepare and finalize office correspondence (types 50 wpm)
• Proofreads documents and corrects errors

Staff Assistant

Confidential, Washington, DC

Responsibilities:

• Handled administrative requests and queries from senior managers
• Organized and scheduled appointments with administrative software
• Planned meetings and took detailed minutes
• Initiated travel and finalized travel expenditures and expense reports
• Produced correspondence and ensured grammatical accuracy
• Served as back-up to USDA Secretary’s support staff
• Managed time/attendance-commanded office work flow and ensured work and projects were timely
• Provide general support to visitors
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

Administrative Assistant

Confidential, Washington, DC

Responsibilities:

• Served as assistant to the director, finance and administration
• Responded to general inquiries regarding immigration issues
• Assisted with accounts receivable and minor bookkeeping
• Updated and maintained d Confidential bases such as mailing lists, contact lists and client information
• Acted as the point of contact for internal and external clients
• Updated and maintained office policies and procedures
• Ordered office supplies and research new deals and suppliers

Staff Assistant

Confidential, Washington, DC

Responsibilities:

• Maintained workflow by studying methods; implementing cost reductions; and developing reporting procedures
• Organized travel arrangements for staff (foreign & domestic)
• Coordinated and maintained staff administrative records/ developed and maintained a filing system
• Coordinated event planning and implementation
• Wrote and distributed email, correspondence, memoranda, letters, faxes and forms
• Monitored and maintained office supplies
• Provided general support to visitors

Contact Representative

Confidential, Washington, DC

Responsibilities:

• Explained the applications of regulatory provisions and the bases for agency determinations in individual cases
• Conveyed the administrative and legal recourses open to the individual and the proper procedures for filing a complaint alleging violation of applicable law or regulations, or for appealing a determination made by the agency
• Explained administrative procedures and normal processing times
• Wrote necessary correspondence and narrative reports of contacts
• Performed field contacts, speeches and on Social Security Programs
• Initiated action to resolve discrepancies and adjusted agency records that may be incomplete or erroneous
• Provided basic information on related Federal, State, or local programs
• Served as liaison in the Social Security Office located in the Dirksen Senate