SUMMARY

• Seasoned IT professional with qualifications that include six plus years of EDI experience who is well versed in X12 standards, mapping/translation methodologies, data communications, interfacing techniques, networking concepts and problem solving techniques in order to support production and implement new solutions.
• A strong technical background coupled with an attentive professional demeanor. Provides quick rapport and credibility with diverse groups ranging from trading partners to internal customers.
• Solutions oriented with an eye toward bottom line results. Strong technical proficiencies stemming from an education in computer programming.
• Significant professional experience with roles requiring attention to compliance and attention to detail. Talented at critical analysis.
• Excellent communicator with record of relationship building.

TECHNICAL SKILLS

• EDI X12 documents (100, 112, 148, 186, 252, 255, 267, 268, 270, 271, 272, 273, 274, 275, 276, 277, 278, 288, 362, 500, 820, 834, 835, 837, 924, 925, 926, 928), XML, FTP, HTTP, Microsoft Office tools, SharePoint, Lotus Notes, Windows 10, MAC OS, Remedy Ticketing System, Service Now, EDISIM, SQL, C, C++, COBOL, VB.NET, Java, Java Script, Customer Support.

PROFESSIONAL EXPERIENCE

Confidential

IT Infrastructure Specialist

Responsibilities:

• Set up offsite/offshore users to work virtually.
• Supporting a multi - location IT infrastructure for 100+ users
• Administer Microsoft Windows, Microsoft Workstations, and network security devices for 100+ users.
• Responsible for software applications for workstations and network data communications.
• Collaborated with executive management and department leaders to assess network capacity needs.
• Developed and updates documentation for all Fiserv applications, appraising users and administrators of vital information.
• Managed all new install projects for Citrix, Fiserv and Fidelity applications.
• Maintains all Fiserv applications, ensuring that they run smoothly and provides technical support and advice to computer users.
• Designed and implemented solutions for my organization that drastically cut project times.
• Supervised the successful completion of multiple projects in extremely stressful environments
• Set up and deployed Windows devices, desktops, laptops, peripherals, printers, and software.
• Diagnosed and resolved help desk tickets (Service Now).
• Diagnosed hardware/software problems on Windows/MAC OS.
• Responsible for providing technical training and support for the bank users.
• Gave feedback and establish resolutions for current issues/defects during daily/weekly deployment meetings.

Confidential

DAS/OIT, Infrastructure Specialist

Responsibilities:

• Translate OIS system, batch jobs related to moving data, and translation mapping.
• Recommend changes to the ODJFS change management team or to HP related to EDI mapping or Interchange (MITS) based on issues that arise in support of EDI.
• Provide secondary telephone support with Trading Partners and Providers, in support of the OIS Works with Trading Partners to define applications in order to capture complete, correct and unambiguous requirements for clients.
• Created tickets for the EDI help desk and the MITS help desk.
• Interpret billing instructions, EDI companion guides, OAC/ORC rules, and HIPAA X.12 implementation guides.
• Assist with 5010 trading partner testing by assisting OIS technical staff and providers in the EDI region designated for 5010 testing.
• Report on EDI activities to OHP when requested.
• Track and document all provider communications and issue resolution and provide it to OHP operations staff.
• Determine payment, remittance, enrollment, premium payment, eligibility, and claim status EDI issues.

Confidential, Columbus, OH

Customer Service EDI Coordinator

Responsibilities:

• Tested new application software upgrades.
• Coordinated and maintained EDI system, EDI records and all EDI connections
• Served as lead for all communication between internal users and external partners.
• Made recommendations for improvements based on existing operating procedures.
• Troubleshot new and existing trading partners to solve communication issues.
• Worked with clients to create end user documentation.
• Managed all EDI-related activities for the business and growing the EDI volume throughout the business.
• Created and implemented a uniform system for EDI work stream, which cut the processing time in half.
• Extensive testing and monitoring of company’s EDI web functionality.
• Ensured all EDI-related activities complied with company and state procedures and guidelines.
• Created/wrote reports for proper operational procedures.
• Made recommendations for improvements based on existing operating procedures.

Confidential, Columbus, OH

Customer Service Team Leader

Responsibilities:

• Handled escalated calls.
• Participated in interdepartmental communication.
• Responded to customer emails on a daily basis.
• Provided daily and monthly feedback on performance.
• Monitored employee calls to ensure accuracy and efficiency.
• Assisted the Supervisor and Manager with projects and reports.
• Worked actively to quickly resolve conflicts that benefit the company as well as the customer.

Confidential, Columbus, OH

Customer Service Representative

Responsibilities:

• Processed incoming/outgoing mail.
• Assisted customers through the phone with billing or policy inquiries
• Provide accurate information concerning Confidential ’s policies and procedures