Sr. IT Specialist Resume

SUMMARY:

SENIOR IT SPECIALIST with full system development lifecycle experience, including, implementation of test plans, test scenarios, cases, scripts and test processes fueling swift corrective actions, significant cost savings and fault - free audits.

SKILLS SUMMARY:

Financial Services (Credit cards), Core Banking, Insurance
Test scenarios, Cases & Processes Functional Design Documents
Scripting & Documentation
Test Data Management and Analysis
Defect/Bug Analysis and Tracking
Test Strategies & Coverages
SDLC
Manual and Automation Testing
Functional Testing
Code and Component Test
Production Readiness Test
System Test and Systems Integration Test

TECHNICAL SKILLS:

Mainframe COBOL
JCL
Unix
AS400/ILE (trained)
RPG(trained)
CL(trained)
DB2
Control - M
Expediter
ESP Scheduling
CA Workload
HP Quality Center/ ALM
HP Quick Test Professional (trained)
ServiceNow Ticketing system
Microsoft Office Suite
Adobe Photoshop

PROFESSIONAL EXPERIENCE:

Confidential

Sr. IT Specialist

Responsibilities:

Troubleshoot production abends and implement temporary workarounds.
Monitor the progress of the production cycle to ensure key systems meet their SLA.
Help to coordinate activities when support from multiple areas is needed to resolve a production problem.
Help to resolve scheduling issues that may arise during the batch cycle.
Implement permanent fixes to prevent abends from recurring when appropriate.
Assist application teams with the implementation of new systems and upgrades of existing ones.
Assist application teams with ad hoc requests for support of their systems during special circumstances.
Assist application teams with follow-up and implementation of permanent fixes of production problems.
Recommend application improvements and efficiencies. Receiving the following recognitions:

Mainframe Production Support

Confidential

Responsibilities:

Managed and maintain Batch Operation playbooks.
Investigate, resolve, and perform follow-up tasks on system and related problems as defined by policy, standards, and/or service level agreements.
Identify, document and resolve problems (from simple to critical) that are within scope.
Implement and manage simple and complex Job Scheduling requests using Service Now.
Auditing production changes to identify and report potential risks to Manager.
Provides production Support on Application Teams on a 24/7 rotating shift.
Having good customer service skills with above average English communication skills (oral and written).
Working knowledge on monitoring batch processes on all platforms (Mainframe, Midrange)

Confidential

Software Engineering Analyst

Responsibilities:

Designing, coding and testing program modules for Disputes/Fraud team
Recommending possible improvements on technical design
Creating test scripts (or test conditions); executing and documenting tests
Perform Production Readiness Test of installing programs

Confidential

Junior Functional Tester

Responsibilities:

Identify and breakdown the Requirements to Test Scenarios, Test Cases and Test Scripts of Online module of the Banking System.
Perform Test Data analysis

Confidential

Senior Functional Tester/SME

Responsibilities:

Handled Cheque book processing, Statement requests, Fund Transfer for 2 country specific releases.
Analyze and Create Test Scenarios and Scripts based from the Functional Systems Design Documents
Upload and Execute the Test Scripts in HP QC
Identify and monitor logged defects.
Proactively handle client queries and clarifications about the testing lifecycle and processes.

Confidential

Test Support

Responsibilities:

Monitoring of batch interface tasks including schedules, expected execution times and dependencies using Control - M.
Reporting of the following project activities: batch interface failures, long running batch cycle, enhancement requests.
Supporting the Client s Production Support team member through bridge call reporting while executing the Batch cycle
Logging of detected defects using HP ALM.
Provide Input and output files using Mainframe and Unix.

Confidential

Part Time IT Instructor

Responsibilities:

Develop an instructional plan and ensure that it meets college and department standards
Plan lessons and assignments
Assess students progress by grading papers, tests, and other work

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