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Customer Service & Student Employee Resume

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CT

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AREAS OF EXPERTISE:

  • Data Analysis
  • R, Python, Matlab
  • SAS, SPSS
  • Tableau
  • SQL, Access
  • Excel VBA

PROFESSIONAL EXPERIENCE:

Confidential, CT

Customer Service & Student Employee

Responsibilities:

  • Increased sales, promoted loyalty, and catalyzed retention by providing elite customer service.
  • Prepared and served food to customers while ensuring high client satisfaction.
  • Acquired new customers and strengthened customer confidence by providing explanations of food ingredients and possible allergenic ingredients.

Confidential

Data Analysis Intern

Responsibilities:

  • Collected and analyzed claim data of automobile insurance in Shanghai, Guangdong and Jiangsu branch.
  • Performed data query, extraction, compilation, and reporting tasks.
  • Coordinated the claims settlement of small cargo insurance and inner land transit cases.
  • Created, updated and manipulated report orientation and structures with the use of advanced Excel functions including Pivot Tables and V - Lookups.

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