SUMMARY:

To secure a challenging and rewarding IT Position where my knowledge and technical skills will be fully recognized and utilized.

TECHNICAL SKILLS AND KNOWLEDGE:

OS: Windows 8/7/Vista/XP Server, Linux 2.4/2.6 NetBSD, VMware ESXi

Application: Microsoft Office Suite, Active Server and Visio

Virtualization: VMware Server/Workstation, Linux KVM, Win Virtual PC

Anti - Spam & Web-Filter: Barracuda 400 & 310/610

Hardware: Dell, HP, Cisco, Sun, Pentium & Power PC Compatibles

Backups: S/W Symantec Backup Exec for Windows & Novanet for Linux

Tools: and Apps Google Apps, Tikiwiki, Quick Books, MS Exchange Mail

Operating: C&C++, Scheme Unix/Linux, Visual Basics, HTML, DOS Windows 95 and 98, NT, Window 2000, Windows XP/7/8, MS Word, MS Excel, MS Power Point

EXPERIENCE:

IT Support Specialist

Confidential, Fremont, CA

Responsibilities:

• Providing Desktop Support to the end-users (Windows/Mac) including the Executives Offices
• Offering MAC support to the end-users
• Using an in-house tracking system, resolving an incoming IT troubleshooting requests
• Participating in system and software updates, hardware and software troubleshooting and solving network configuration issues
• Providing Technical Support to company’s Trade Shows
• Responsible for Department Logistics (Inventory and Supplies)
• Managing users accounts in Active Directory
• Maintaining Nextiva PBX which included the phone setup for all employees
• Managing Polycom and HD Video Conference System (e.g. responsible for all company projectors and the A/V Equipment)
• Configure and manage portable devices ( IPhone, IPad, and other cell phones)

Desktop Support

Confidential, Sunnyvale, CA

Responsibilities:

• Installation of Windows/Linux OS Desktop/laptops which also included an on-side or remote Staff support with variety of computers problems
• Maintenance of Computers (Desktop/Laptops) by installing periodically the Anti-Virus, OS Software and other Security patches and fixing faulty computers hardware
• Working with various hardware vendors to provide recommendation for the new equipment purchase
• Securing automated periodical Computer System Backup back-up (i.e. Windows Server Symantec Backup Exec) using Tape Auto Changer Library (LTO-40) as well as assisting with sending tapes to the Vault Facility new employees and assisting in creating varies IT related Manuals
• Managing users accounts in Active Directory: Cisco & PPTP VPN and various Linux-based application
• Maintaining and monitoring the Symantec Endpoint Protection Anti-virus Setup
• In the Datacenter, assisting various vendors in maintaining power, cooling Telco connection, UPS backup batteries, etc.
• Maintaining Shore Tel PBX which included the phone setup for all employees
• Monitoring Polycom HD Video Conference System (e.g. responsible for company projectors and the A/V Equipment)
• Assisting with setting up Demo Equipment for Marketing and Engineering Staff also including managing all shipments of the AV Equipment to offshore sides for shows and presentations
• Setting up an Automated Centralized Real Time Backup for all laptops (Win, Mac ) using the Cloud Based Service connected with the Iron-Mountain Backup System
• Coordinating the move and the new setup of company’s IT Datacenter Facilities
• Configure and manage portable devices ( IPhone, IPad, and other cell phones)

System Administrator

Confidential, San Jose, CA

Responsibilities:

• Providing Desktop Support to the end-users ( Windows/Mac) including the Executives Offices in San Jose, CA
• Participating in system and software updates, hardware and software troubleshooting and solving network configuration issues
• Using an in-house tracking system, resolving an incoming IT troubleshooting requests
• When necessary, providing the MAC OS support
• Providing Technical Support to company’s Trade Shows
• Responsible for the Logistics (Inventory and Supplies)

IT System Specialist (Linux/Windows/Mac)

Confidential, San Jose, CA

Responsibilities:

• Installation of Windows/Linux OS on Desktops/Laptops which also included on side or remote Staff support witch variety of computers problem
• Maintenance of the Computer (Desktop/Laptops) by installing periodically the Anti-Virus, O/S Software or other security patches and fixing faulty computers hardware
• Setting up multi-boot Linux PC s as well as and setting up Engineering Lab (500 PCs) witch an open source virtualization using KVM, VMware Server, etc.
• Configuring CISCO Switches for LAN Management in Engineering Lab
• Working with various hardware vendors to provide recommendation for the new equipment purchase
• Securing automated periodical Computer System back-up (i.e. Windows and Linux production Server using Symantec Backup Exec & Novanet) using the tape auto Changer Library (SDLC & LTO-4) as well as assisting with sending tapes to the Vault Facility
• Maintaining and tracking hardware and software inventory assets and working with the IT Auditors to generate Semiannual Reports new employees and assisting in creating various IT related Manuals
• Managing user account in Active Directory: CISCO & PPTP VPN and various Linux based application
• Maintaining and monitoring Symantec Endpoint Protection Anti-virus setup
• Assisting with monitoring and maintain Barracuda Anti-Spam filter and Web-filter.
• In Datacenter assisting various vendor in maintaining power and cooling Telco connections, UPS backup batteries and etc.
• Maintaining Nortel PBX which included the phone setup for all employees
• Managing Polycom and HD Video Conference System (e.g. responsible for all company projectors and the A/V Equipment)
• Assisting with setting up Demo Equipment for marketing and Engineering Staff Members in preparation for various Technical Trade Shows in the USA. This also included coordinating shipment of the AV Equipment to the offshore sites for the shows and presentations
• Setting up an Automated Centralized Real Time backup for all laptops (Win, Mac) using Cloud Based Service connected with Iron-Mountain Backup System
• Coordinating the move and new setup of company s IT Datacenter Facilities
• Configure and manage portable devices ( IPhone, IPad, and other cell phones)

Desktop Support Specialist

Confidential, Santa Clara, CA

Responsibilities:

• Implementation of the Desktops and Printer interface at the multiple Confidential sides utilizing the Windows NT/2000 and Lotus Notes Environment
• Software installation and configuration of the Workstation Imaging within the Network Environment
• Setup configuration of the Mainframe Session
• Printer setup for Mainframe Network Registration by programing Pocket Pro devices
• Sustaining of the equipment with newly installed hardware and software
• Generating workstation specification and user-specific configuration concluded with compilation of the gathered data in Excel Spreadsheet
• Providing a technical Support over the phone and to an on-site customers
• Configuration and deployment of Dell Laptops and workstation to more than 200 users within the company
• Troubleshooting of the computer problems utilizing the Helpdesk software

Lead Technician

Confidential, Union City, CA

Responsibilities:

• Setup and configuration of the Dell Servers
• Supervising up to eight employees in the field
• Deploying and setting up a new workstation at various Kaiser locations
• Setting a local addresses for new workstation to work within Kaiser System
• Providing an on-site Technical support
• Implementing the Ghost backup data and replacing Heard Drivers on Dell Systems

IT District Technical Support Specialist

Confidential, Santa Clara, CA

Responsibilities:

• Securing efficiency of 450 computers within the Company
• Installing and upgrading Microsoft Windows OS that included a standard application for various associated peripherals
• Maintaining and configuring the company s PC s (i.e. systems upgrades, troubleshooting the TCP/IP application and resolving all network related issues)
• Mentoring the Staff in any technical hardware or software related issues
• Troubleshooting an existing software/hardware problems through debugging and testing