Help Desk Resume

OBJECTIVE:

Seeking a position to utilize my skills in record keeping, data entry, clerical, keyboarding and customer service in order to enhance office operation and procedures.

SUMMARY:

Extensive experience in data entry, account balancing and scanning.
Ability to manage multiple projects and a self - starter.
Excellent organizational skill, critical thinking, decision making and analytical skills.
Attentive to details with excellent follow-up-skills.
Ability to work under pressure in a project environment and be a team player.
Meeting deadlines and prioritizing work according to the deadlines.

SKILL:

Excellent Data-Entry skills.
Very accurate and detail oriented.
Ability to learn new things fast.
Team player.

WORKING EXPERIENCE:

Confidential

Help Desk

Responsibilities:

Analyzing different attributes in a given sample.
Creating data based on the analysis found.
Participating in focus groups and expressing our views of the given samples.
Help in the improvement of new products before it comes to the market.
Sorting mail according to the Lock-box numbers.
Separate checks and invoices according to the Mail box instruction.
Scan the checks and invoices through the scanning devices. Input, check amounts, check numbers and transit numbers for whole sale accounts.
We also do invoice entries and balance the checks an invoice amount for multi- checks or multi-invoices.
Data entry for insurance claims for Warren, Somerset and other big Hospitals.
Encoding checks according to the property codes and inputting all relevant data for Retail checks.
Merge checks and invoices to balance and generate reports.
Print check images and match it with the invoice.
Do all the packing and apply postages according to weight, for Fed-Ex, UPS and
First Class Mail.

Confidential, East Brunswick, NJ

Clerical/data-entry

Responsibilities:

Process client’s invoices, research inquiries regarding bills.
Sorting mail, mailing letters and packages.
Responsible for filing most of the paper work, assemble and document all materials.
Using Fax machine, printer and copier.
Data-Entry of billing informations into a program or database.
Attending to phone calls and answering customer’s questions.
Review records, assemble records into standard order, and file according to alpha numeric order.
Collecting data’s for products and services researched.
Creating an analysis of all data’s collected and identify how the changing elements impact the customer behavior.
Interviewing people through phone and personally based on the criteria of the researched product, setting up appointments, and meeting them to understand their attitude and p about various household products.
Analyze the results of the products based on the information collected, suggesting any likes and dislikes, and any changes needed to made to the product itself.
Creating a report and submitting to the clients, for the purpose of assisting management in decision making related to their product.

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