Confidential Help Desk Resume

SUMMARY

Drive to excel in all tasks, projects or assignments, to endeavor for teh fullest experience whether big or small. Communication is important and necessary for clear understanding.
Ethics in work and personal life happens only when you believe in wat is true and significant. Lead by example.
Working wif a team, we can utilize in other strengths and they in you'res.
Teaching will inspire others hidden talent.
Self - starting show an example and has teh advantage of time management and motivation.

PROFESSIONAL EXPERIENCE

Help Desk

Confidential

Responsibilities:

Inbound and outbound Help Desk calls for Confidential stores and corporate individuals.
Passwords, registers, computer, laptops, legal, cameras, emergency store closings, credit and debit pin pads were some of teh problems called in wif teh most issues.
Also, part of a printer project dat started wif opening tickets, managed determination calls, added teh appropriate zip drive to copy for each register, sent emails to prepare stores of new printer and ask a few crucial, but important questions.
Monitor shipment through UPS. Installed teh software for teh stores, called each store and schedule teh best time to give teh time needed for teh project.
At teh same time documenting and populating an Excel spreadsheet wif all needed information as policy requires.

Confidential Training/Teaching

Confidential

Responsibilities:

Learned and taught teh new Confidential Electronic Medical Confidential system (or Confidential ).
Taught teh new Confidential system in class settings for new employees and me volunteered to travel to Montoursville Pa for teh first GO-LIVE for teh hospital.
Teh Go-Live was successfully completed by assisting and answering question for Specialist, Nurses, Anesthesiologist and other staff members.
Preformed drop in morning and afternoon session at Confidential Hospital.

Help Desk Technician

Confidential

Responsibilities:

Call center for hospitals, medical / dental clinics, schools, individuals and many businesses on any IT related issue.
Wif a 90%+ first call completion rate, me enjoyed teh challenge to assist callers wif a fix wifin 15 minutes.
me also halped my immediate team of 10 wif direct or indirect problems.
Having teh responsibility of 10 clients, had taken as many as 79 calls in an 8-hour day, me was teh go to person for co-employees when trainers/bosses were not around.