Customer Care Specialist Resume Dublin, OH - Hire IT People

SUMMARY:

A full - time position as a professional administrative assistant/secretary that utilizes related experience, computer skills, and business coursework.

TECHNICAL SKILLS:

Data Entry Microsoft Excel Microsoft Word Outlook

EXPERIENCE:

Customer Care Specialist

Confidential, Dublin, OH

Responsibilities:

Working within a call center-answering questions about our products, enrolling new customers, canceling services from existing customers, changing rates for customers.

Customer Service Representative

Confidential, Lima, OH

Responsibilities:

Working within a call center-answering billing questions; adding or removing services; troubleshooting.

Administrative Assistant

Confidential, Lima, OH

Responsibilities:

Supported the Maintenance Shop department.
Tracking and performing data entry of time cards, scheduled vacations.
Coordinated monthly safety meetings.
Provided administrative support.
Assisted three additional Supervisors as needed.
Volunteered to update New Hire Process Operator manuals that improved new hire orientation and facilitated daily job performance.
Manuals are electronically available from a central network and still in use today.
Maintained department's safety bulletin boards, ensuring weekly OSHA statistics were updated, monthly audit and health & safety committee minutes were posted.
Efforts encouraged employee incentive participation in safety awareness.
Developed job procedures manual that enabled other staff to backup this position during vacations and absence, which enabled a continual work flow within the office.

Clerk

Confidential, Columbus, OH

Responsibilities:

Performed filing and data entry of city repair work order forms within the water department.
Distributed daily and weekly reports to water department associates.
Performed data entry within the income tax department.

We provide IT Staff Augmentation Services!

Customer Care Specialist Resume

Dublin, OH

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