Platform Support Engineer Resume Springfield, MA - Hire IT People

APPLICATION EXPERIENCE:

XenCenter Windows Server 2008R2/2012 AppSense
VMWare VMWare Horizon MS Exchange
Windows 7/8x/10 Mac OS EdgeSight
VRealize Ops Mgr. Oracle VirtualBox SCCM
Active Directory, DNS/DFS/DHCP/WSUS/WDS Exchange Server 2007/2010/2012
IT Client Manager Office Scan/Norton/McAfee antivirus
PowerShell/PowerCli Citrix XenApp 5x/6x/7x, XenDesktop 7x
AppSense DesktopNow, Microsoft App - V Confidential /Remedy/Peregrine/Magic/Clarity/Triole/HPSM
Symantec Enterprise Vault Symantec Backup Exec
Symantec Endpoint Protection v12x
Dell PowerEdge Servers HP ProLiant Servers
Fujitsu rack servers Dell EqualLogic Storage
EMC NS40/CX500
HP Blade Gen7-9

EXPERIENCE:

Confidential, Springfield, MA

Platform Support Engineer

Responsibilities:

Wintel infrastructure support: NTFS/Share security, Server OS performance, storage, snap backup restore support
VMWare Horizon (VDI): Win 7/10 environment management, incident management
XenApp 6x: Infrastructure support, published apps, policy management, WI/StoreFront support
Advanced troubleshooting of virtual infrastructure, CPU ready, contention, Storage latency
ESXi host profile & compliance
ESXi host - HP Gen 8/9 blade installations & configurations
ESXi vCenter host upgrades & migrations
Building compute & storage clusters
Private Cloud server deployment
Site Recovery Manager - Configure protections groups & recovery plans
AppSense Desktop Now: Policy management, personalization management
Disaster Recovery solutions

Confidential, Glastonbury, CT

Virtual Client Services Engineer

Responsibilities:

AppSense Environment Manager Support
Configure and maintain server desktop personalization policies
Configure and maintain file and folder policies
AppSense Application Manager:
Configure and maintain endpoint security policies
Configure and maintain application policies
XenApp and XenDesktop Administrator - Web Interface management, application/desktop publishing, Citrix policy configuration & management, EdgeSight reporting, Provisioning Services, MS App-V sequencing
Project management e.g. AppSense 8.3-8.6 upgrade; XenApp farm scalability; VMware/XenServer guest/hypervisor deployments; Windows Server 2008R2 decommissioning
Active Directory/Group Policy to add/remove server objects, managing permissions and group policies.

Confidential, Cheshire, CT

IT Support Specialist

Responsibilities:

Installed, managed and routinely maintenance for Confidential 1100, 2200 platform
Active Directory support - Group policy, user/group object, file/folder security
Server builds (rack and stack), patching - HP ProLiant (Windows 2008R2), Dell servers ( Confidential )
Designed and led a desktop virtualization project to support legacy underwriting software
VMWare vCenter Administrator (Win-server 2008R2) - VM cloning/server builds, p2v

Confidential, Stamford, CT

IT Manager/Systems Administrator

Responsibilities:

Remodeled, Organized, and implemented technical solutions (“ship2shore” calling, VOIP, T1) that significantly reduced cost ($100k+ per annum) and increased production efficiency
Negotiated all renewals and new IT service contracts (hardware, mobile, electrical, Internet…etc.),
Managed 400k IT budget and managed all of the invoicing
Managed 24-hour global support as well as provided local end-user support
Exchange 2003/2010: installed/configured, public folder management, mailbox management
XenApp 5x Administrator: published apps, policies management, EdgeSight reporting/monitoring
VMware ESXi: p2v, cloning, Windows 2008R2 server builds, infrastructure management
Infrastructure project lead (server upgrades, PC refresh, network upgrades…etc.)

Confidential, East Hartford, CT

IT Security Specialist

Responsibilities:

Performed global endpoint security distribution and handled the deployment planning
Configured and supported multiple VM-based test labs to assist the computer forensics team

Confidential, Avon, CT

Systems Administrator

Responsibilities:

Managed Windows server 2000, 2003, Active Directory (account permissions, folder security, group policy)
Planned/maintained Windows server/workstation images and deployment solutions
Implemented and maintained Citrix XenApp environment (app publishing, Citrix policy)

Confidential, Middletown, CT

Helpdesk Analyst

Responsibilities:

Confidential, Trumbull, CT

IT Support Specialist

Responsibilities:

Performed routine Active Directory & Exchange administration
Administrator - SAP, AS400, UNIX, VPN, printer server, RSA Secure ID token platforms
Team lead and manager for several company projects both on and off-site