Account Manager Resume Chicago, IL - Hire IT People

SUMMARY:

Results - driven with analytical and technical expertise within the life sciences industry. Keen understanding of unique business requirements to help clients solve critical business questions. Employ team management skills to work effectively within complex organizations. Possess a track record of creative problem-solving for results that exceed client expectations.

TECHNICAL SKILLS:

Software: MS Office Suite, NetSuite, HubSpot, Salesforce.com, WebEx, Skype, PeopleSoft

BI Tools: Tableau, QlikView, Qlik Sense

Skillsoft: Business Communication, Management Essentials, Strategy, Leadership and Introduction to Product Management

Pharmaceutical Secondary Data Research Software: SMART MVP (IMS), MIDAS (IMS), Dataview (IMS), Analogue Planner, PADDS (IMS), Market Dynamics, Oncology Analyzer, New Product Analyzer (IMS), File Express (IMS), PayerTrak (IMS), SFSS (IMS), JARScan, Business ObjectsDataMAx

EXPERIENCE:

Confidential, Chicago, IL

Account Manager

Responsibilities:

Identify key leads for potential opportunites with new and existing clients
Develop new accounts for growth potential
Capture additional revenue by securing new contracts
Facilitate renewal of existing business
Identified senior leader prospects and cultivated relationships resulting in $1.6M in new client engagements involving analytics, data integration, sales operations, and onsite resource support

Confidential, Deerfield, IL

Client Service Lead

Responsibilities:

Presented weekly and monthly performance updates to client leadership teams
Provided guidance and direction to Marketing, Market Research, and senior leadership teams to help clients meet their overall objectives
Managed offshore team for data validation and delivery of client deliverables.
Data analytics support to pharma clients for national and global IMS data and offerings.
Dashboard, KPI, report creation
Resource support
Data delivery
Training

Confidential, Deerfield, IL

Client Service Analyst

Responsibilities:

Served as direct liaison for assigned client base
Managed resolution of client business questions and/or issues related to national and global data
Managed validation and delivery of client deliverables
Conducted client training on national and global data offerings

Confidential, Northbrook, IL

Product Analyst

Responsibilities:

Conducted internal/external product research and provided recommendations on best practices
Served as liaison for project implementation teams
Provided team training on new and established implementation processes
Created communications and managed distribution process for assigned customer base
Defined project requirements and coordinated matrix teams for all project implementations

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Account Manager Resume

Chicago, IL

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