IT Support Resume Detroit, MI - Hire IT People

SUMMARY:

Detail - oriented IT professional seeks to obtain a full-time technical position that will utilize knowledge of PC Technology, Network Technology, Managerial Skills, and of customer service experience. The ideal position will lead to a challenging career in the IT industry.

TECHNICAL SKILLS:

Windows 7 - 10 installations Microsoft Office Suite installations
Printers and Scanners installations Install, configure, and use Virtual PC
Imaging Network (PXE Boot) Malware Scans
Assure ID PlascoTrac Visitor Management
Virus Identification and Removal LanSweeper
Absolute Manage Computrace (Heat)
Xerox WorkCentre Setups Lexmark Printer Setups
Basic and Advanced Hardware Installations Troubleshooting and resolving network issues
Diagnose and repair computer hardware Diagnose and repair software problems
Installing and terminating CAT 5 cable System Center Endpoint Protection
Make Cross Over, Console Cables DOS, RMS, SCCM
Kronos, Citrix, CA Tool Inventory Management
Magic, Aspect, LANDesk Training
Project Management Team Building
Ability to Document Stages and Processes of actions taken

EXPERIENCE:

Confidential, Detroit, MI

IT Support

Responsibilities:

Managed a team of 11 technicians with varying degrees of knowledge and skillsets to deliver level one to three Helpdesk and Field service support.
Developed asset distribution and management protocols to minimize loss and damage.
Implemented processes to assist educators with the management and care of assets.
Created and documented steps and processes for resolving numerous technical issues.
Provided ongoing training and support surrounding the implementation of new technical programs and/or procedures to IT and educational support staff.
Reviewed and made recommendations for technology systems purchases and executing technical rollouts.
Held twice weekly open ticket meetings to ensure department maintained a high level customer satisfaction and to assist or escalate open issues where applicable.
Presented technical information to individuals with varying degrees of knowledge in audience appropriate terms.
Coordinated services from various vendors and assured SLA’s were met and maintained.

Confidential, Detroit, MI

IT Support

Responsibilities:

Managed a team of 19 technicians with varying degrees of knowledge and skillsets to deliver level one to three Helpdesk and Field service support.
Managed compensation issues, Timesheets, and vacation schedules.
Completed Performance reviews.
Implemented processes to assist educators with the management and care of assets.
Created and documented steps and processes for resolving numerous technical issues.
Provided ongoing training and support surrounding the implementation of new technical programs and/or procedures to IT and educational support staff.
Reviewed and made recommendations for technology systems purchases and executing technical rollouts.
Held twice weekly open ticket meetings to insure department maintained a high level customer satisfaction and to assist or escalate open issues where applicable.
Presented technical information to individuals with varying degrees of knowledge in audience appropriate terms.
Coordinated services from various vendors and assured SLA’s were met and maintained.

Confidential, Detroit, MI

IT Support

Responsibilities:

Supervised day to day operations of the Confidential .
Designed, developed, and implemented protocols critical to success of program.
Monitored and maintained department inventory and resources.
Instructed students in basic and advanced digital Literacy.
Implemented and executed Digital Connectors Program on Confidential Campus.
Mentored and instructed students in CISCO A+ Curriculum.
Maintained records and submitted required quarterly reports for funding.

Confidential, Southfield MI

Technician

Responsibilities:

Hardware and Software support.
Password Resets and Lotus Notes troubleshooting.
Password Resets and Recoveries,
Escalated and routed critical issues, supported 23 different systems.
Monitored Network Connectivity and troubleshot LAN / WAN issues.
Accessed AS400 to make modifications in User and Customer profiles.
Repaired issues related to functionality and configuration of Mainframes.

IT Field Engineer

Confidential, Detroit, MI

Responsibilities:

Provided Ground level support for administrative IT functions.
Troubleshot LAN and WLAN connectivity issues.
Software upgrades, Installations, and evaluations.
Training staff how to access and use software resources.
In charge of five different High schools.

Confidential, Detroit, MI

Instructor

Responsibilities:

Present required Microsoft Office Suite curriculum to students / instructors.
Assist students with labs and additional projects as needed.
Administer appropriate exercises to develop skill levels.

Confidential, Detroit, MI

Teacher’s Assistant

Responsibilities:

Present Curriculum to students in the absence of the Instructor.
Assist Students with Labs and other projects as needed.
Assist instructor in preparing students for certification exams.

We provide IT Staff Augmentation Services!

It Support Resume

Detroit, MI

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