Technician Resume Maryland - Hire IT People

SUMMARY:

Technically inclined and customer service oriented.
Security and Confidentiality focused.
Values integrity and being able to work under minimum supervision.
Analytical problem solver, likes figuring out how and why .
Adheres to policies and procedures.
Familiar with regulations such as HIPPA and other cyberlaw concepts.

SKILL:

Microsoft Windows, Server 2008, various Linux distributions, CLI, shell scripts, Disaster Recovery, incremental and differential backups, incident ticketing systems, inbound and outbound calls, 60+ wpm typing speed, cable management.

RELEVANT EMPLOYMENT HISTORY :

Technician

Confidential, Maryland

Responsibilities:

Removed hard drives for imaging, reinstalled drives, and setup computers in classrooms.
Configured tower PCs and laptops in preparation of the upcoming school year.
Maintained wire and cable management standards.

Customer Service Rep

Confidential, Delaware

Responsibilities:

Monitoring and troubleshooting of ATMs.
Documented phone calls using ticketing system.
Took incoming calls and made outgoing calls to technical service providers.

Computer Operator

Confidential, Delaware

Responsibilities:

Monitored mainframe activity and batch processing.
Performed AS/400 backups.
Printed and sorted various reports and checks.

Technician

Confidential

Responsibilities:

Comfortable removing and installing hardware and peripherals.
Not afraid of a command line interface.
Worked with an Confidential mainframe, Xerox printers, AS/400, Pitney Bowes machine, other wonders from the before time, the long long ago. Still owns some floppy disks.

Customer Service

Confidential

Responsibilities:

Addressed problem tickets and placed outbound calls to technicians.
Took incoming calls from financial institutions and other businesses, conducted troubleshooting and documentation.
High volume call center, one of two personnel with responsibility of canceling lost or stolen credit cards.

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Technician Resume

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