SUMMARY:

Information Systems professional with proven ability to identify problems, analyze possible solutions and determine best course of action to meet objectives. Extensive experience in customer service organization. Effective Trainer and Communicator; easily interface between technical and non - technical issues to improve business processes.

FUNCTIONAL COMPETENCIES:

• Active Directory
• System Center Configuration Management
• TCP/IP Networking
• Windows xp, 7,8
• MS Exchange
• Microsoft Office / Lotus Notes
• Linux/Unix
• VMware
• Symantec AV
• HTML
• WSUS
• Tenable Network Security
• Hardware/Software Installation iPad/iPhone & Android S
• Apple Final Cut Pro
• Break/Fix
• CSS Photoshop
• Wire Shark

TECHNICAL SKILLS:

Platforms: Unix/Linux/Windows

SCCM: Wireshark, Hardware/Software Installations

Vmware: Nessus Tenable, Break/Fix Firewalls

PROFESSIONAL WORK EXPERIENCE:

Confidential, ADELPHI, MD

Network Analyst

Responsibilities:

• Perform monthly and ad hoc vulnerability scans of unclassified and classified network subscriber enclaves.
• Maintain knowledge of emerging threats, vulnerabilities, and intelligence within the cyber security field to ensure subscribers are remediating against known threats.
• Assist subscribers with vulnerability remediation, as necessary.
• Conduct trending and analysis of monthly results to identify high-risk vulnerabilities impacting the network and ensure proper security posture from a vulnerability management standpoint.
• Deploy, troubleshoot, and maintain network-based vulnerability scanners at subscriber sites to ensure appropriate coverage of scanning services.
• Prepare reports for subscribers to assess technical configurations and compliance.
• Investigate incidents and write reports when needed

Confidential

System Admin

Responsibilities:

• Follow proactive monitoring/maintenance policies and procedures to maintain availability of mission critical systems.
• Implement, maintain, and patch physical and virtual machines in the VMWare virtualization environment.
• Perform vulnerability scanning, analyze scan data and conduct vulnerability remediation and patching.
• Perform security patches, software installation and update using GPO, WSUS or SCCM server
• Skilled in the installation and configuration of third party applications pertaining to anti-spyware, anti-virus, system backup, and business productivity.
• Review fortigate firewalls logs to identify events, which are anomalies or of general interest.
• Provide Network Infrastructure and Microsoft Windows system administration support for our client’s major systems and internal systems, including the equipment associated with the Internet Monitoring.
• Assist in managing network Microsoft Windows Server-based and personal computer-based operating systems and applications; implementation of new systems; conducting post-implementation evaluation and making recommendations and systems maintenance activities, including personal computers and other peripherals.
• Microsoft Windows Server / Workstation: Installing, Configuring, Maintaining, Updating, Troubleshooting and Performance Monitoring.
• Microsoft Active Directory / Group Policy configuration and support.
• Support the preparation of functional descriptions, network topology diagrams, system/subsystem specifications, end users manuals, and regulations in accordance with the client’s guidelines.
• Initiate repair assistance requests to vendors when problems cannot be resolved.

Confidential

Information Technology Specialist

Responsibilities:

• Recommends and implements system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management.
• Patch management through WSUS, Systems Center Configuration Manager
• Performed equipment installations, relocations, and maintenance of a wide array of fielded equipment from workstations and associated equipment, including printers, scanners, monitors, VoIP phone, iPhone, and laptops.
• Evaluated security issues with assistance of senior IT leadership.
• Administered Microsoft Systems Center Configuration Manager (SCCM), continually investigates improvement methods, and streamline software deployment processes.
• Experience with application virtualization/electronic software distribution management systems(Microsoft SCCM, VMware)
• Managed Symantec Anti-Virus server to ensure machines are regularly updated and conducted routine incident response activities for virus and malware infections.
• Knowledge of evolving threats & mitigation control and responsible for conducting retina vulnerability analysis.
• Composed technical manuals, installation progress updates, and incident response plans to enhance system security documentation.
• Managed requests and incidents via remedy Track-IT ticketing system to document symptoms and status information.
• Prepared test plans and data, and user documentation for customer billing system.

Confidential

IT Specialist

Responsibilities:

• Provided Level 1 and Level 2, desktop/helpdesk support and work closely with senior members to resolve technical issues.
• Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Knowledgeable in most aspects of operating systems administration, system installation and configuration, printers, and Active Directory.
• Skilled in the installation and configuration of third party applications pertaining to anti-spyware, anti-virus, system backup, and business productivity.
• Review fortigate firewalls logs to identify events, which are anomalies or of general interest.
• Train users and promotes security awareness to ensure system security, user awareness
• Monitors moderately complex security systems firewalls to ensure proper connectivity and configuration
• Problem-solved hardware issues with fault-tolerant hard drives.

Desktop Support Specialist

Confidential

Responsibilities:

• Provided technical support to research employees and fellows for issues relating to network access, data port installation/repairs, and network user name creation/password issues
• Utilized ticketing system to report and monitor emailed, telephoned, or web-submitted work requests that are self-resolved or escalated for advanced assistance/investigation
• Assisted users with configuring email clients to support email for the following email accounts: Outlook Exchange
• Performed research on parts needed by the department, ordered equipment and other supplies for the area in accordance with the company Policies
• Configure portable communications devices and peripheral equipment (iPhone, Blackberry, Android)
• Installed and tested software, supported the organization before deployment
• Perform server backups and recovery using CA ArcServe.