Apple Advisor Resume

TECHNICAL SKILLS:

Network Administration: Windows XP all editions Windows Server ‘03 Windows Server ’03 Network Infrastructure Windows Server ’03 Active Directory Infrastructure

Related software: Windows OS 32 & 64 bit NT/98/95/2000/xp/vista/ windows 7, Windows Server 2000/ 2003.

Help Desk software: Advent Net, Lotus Notes, Norton ghost, Norton Endpoint Protection, various Data Backup and recovery programs, Various password reset programs, Microsoft office 2003/2007/2010 including Visio.

PROFESSIONAL EXPERIENCE:

Confidential

Apple Advisor

Responsibilities:

Call center environment
Phone support for all Apple mobile devices.
Handle 40+ calls per day.
Used P.A.I.R. to solve any issue with the products. (Probe, Analyze, Isolate, Resolve)
Trained new employees on Apple Systems

Confidential

Owner/ Pc Repair

Responsibilities:

Repaired printers, servers, workstations, home computers, and laptops back to working order.
Setup home wireless and blue tooth networks.
Tracked down and purchase different and hard to find parts.
Minor web design, video editing, and photo publishing.
Provide an excellent customer service via phone and in person.
Designed and installed network and security for home use.

Confidential

Contract Help Desk

Responsibilities:

Performed Help Desk level 1 and level 2 technical troubleshooting within an enterprise environment.
Customer Service over phone handled 40+ technical/mission - critical calls daily and consistently met high service standards.
Software application installation.
Password recovery or replacement.
Troubleshoot software and hardware issues.
Printer installation, IP changes, and replacement.
Help users with Windows XP and Server 2003 issues.

Confidential, Jacksonville, Fl

Network Administrator/ Pc Repair

Responsibilities:

Handled technical troubleshooting within a small business environment, including system crashes, slow - downs and data recoveries.
Setup Office 2007 and Windows 7 on all office computers.
Setup all phone and network jacks.
Performed hardware repair on broken PC, Modems, APC, and servers
Sold refurbished computers to walk-in customers.
Troubleshoot computer and printer issues.
Designed and installed network for security cams, phones, and Lan/wifi.

Confidential, Jacksonville, Fl

Network/Pc Tech, Installer

Responsibilities:

Setup base load on new computers using network install.
Setup of over 650 Dell computers, including all network connection.
Asset tagged and inventoried all new computers.
Performed the shipping/receiving of all old and new computers.

Confidential, Jacksonville, FL

Network Services Intern/Helpdesk

Responsibilities:

Performed Help Desk level 1 and level 2 technical troubleshooting within an enterprise environment.
Assisted service desk with various support issues.
Built, configured and managed the Test Network.
Setup base load software and proprietary software on new computers.
Setup and worked with Office 2003/2007 including Visio and Share Point
Repaired printers, servers, and workstations back to working order.
Troubleshoot computer and printer issues and proprietary software.
Traced and labeled patch cables to server, VoIP, Cisco routers, and dell switches.
Develop and managed the asset inventory including the server room.

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