Operations Support Resume

SUMMARY

Salesforce Administrator Certified
19 years’ experience in Financial Services
Advanced Excel skills (i.e., pivot tables)
Strong analytical & PC skills including working noledge of Word, Skype & PowerPoint
Known for accuracy, professionalism, & positive attitude
Good verbal and written communication skills
Adept at acquiring new skills
Attention to details
Team player
Regression testing experience
Supported UAT by documenting test cases
Familiar with Agile
Familiar with Service Cloud

PROFESSIONAL EXPERIENCE

Operations Support

Confidential

Responsibilities:

Produce over 200 reports on time by establishing sound procedures for validation and notification routines.
Work with Business partners to determine solutions to meet their reporting needs.
Designed and distribute monthly Metro Business Banking report to 10+ people with accuracy by SLA.
Procedure SME for WHL BIO. Train, and help teammates with PPM questions. Submit PPM access requests to create new and/ or add names to different levels in PPM.
Lead process to fix cases escalated by Wholesale Helpdesk.
Create CRS cases and document resolutions in salesforce.
Performed CRS, and salesforce system tests, and documented results.
Created a custom Salesforce report to track CRS cases.
Reviewed and completed several Salesforce Trailhead modules.
Salesforce Administrator Certified.

HELP DESK analyst

Confidential

Responsibilities:

Provided excellent professional customer service.
Collected data and analyzed issues.
Documented cases and solutions in Salesforce.
Supported and created customized salesforce reports.
Researched and resolved reporting issues related to salesforce, Compass, Cognos, CRS, Officer Knowledgebase & RPMS systems.
Assisted with training new employees.
Reset or unlocked salesforce passwords.
Created Salesforce profiles.

Recovery Specialist

Confidential

Responsibilities:

Investor reporting

Confidential

Responsibilities: