IT Help Desk Specialist Resume

SUMMARY

I am a business IT professional analyst with excellent communication, who listens. I went back to school to complete my degree. I have the business knowledge to analyze, problem solve quickly and document. I have a diverse IT background with business knowledge.

PROFESSIONAL EXPERIENCE

Confidential

IT Help Desk Specialist

Responsibilities:

Reset passwords, imaged HP workstations and wrote documentation.
Troubleshoot for GSU portal issues in HEAT support software system.
Assisted students with Microsoft Access, Excel, PowerPoint and application testing.

Confidential

Impact Application Analyst

Responsibilities:

IMPACT education application tracks compliant standards and password set in Active Directory.
Entered system issues in Enterprise Service Manager System and monitored ticket queues.
Informed teachers of the process flow of students’ attendance and grade book applications.

Confidential

IT Consultant

Responsibilities:

Gathered requirements and diagramed work flow for label serialization project.
Prepared risk assessment documentation, followed SOP, for label serialization plasma project.
Unit tested SAP application to verify the net weigh of product for the pharmaceutical industry.

Confidential

IT Business Analyst

Responsibilities:

Gathered requirement and wrote documentation SAP FICO financial conversion, Legacy System to SAP GL Project. Performed parallel SAP FICO (AR, GL) data verification.
Developed documentation for internal users on the SAP FICO and TMS workflow.
Liaison between non - technical (business management) and technical users to develop system specifications and documentation for several mergers and acquisitions.
Implemented TMS Project (Transportation Management System) to track freight charges and payments, resulting in cost reduction for transportation of products.
Gathered requirements for TMS project, diagramed business process, interfaces and data flow.
Developed SQL queries for sales compensation system and TMS projects.
Data analysis to validate business rules, test system functionality and ensure data integrity.
Supported customers, sales, product costing, invoicing, TMS and FICO (AR, GL) applications.