Digital Phone/Technical Support Coordinator Resume Chester, VA - Hire IT People

SUMMARY:

I am an exceedingly organized individual with a strong determination to exceed expectations when called upon. I have been constantly recognized for professionalism, commitment to excellence, positive mental attitude and demonstrating ability to communicate and work with senior management, associates, and customers.

SKILL:

Proficient in Microsoft in Microsoft Word, Excel, PowerPoint and Outlook
Ability to show flexibility, initiative and innovation when dealing with challenging situations
Understanding of planning, organizing and managing resources to successfully execute a specific task with efficiency
Ability to work in a time sensitive, market driven environment
Strong verbal and written communication skills
Proficient in filing and documenting
Lean Six Sigma Yellow Belt
Great Computer Repair/Troubleshooting Skills

PROFESSIONAL EXPERIENCE:

Confidential, Chester, VA

Digital Phone/Technical Support Coordinator

Responsibilities:

Take incoming calls and fulfill servicing requests while delivering the highest level of quality to all Confidential customers.
Maintained a 100% QA score consistently from month to month
Build rapport and deepen customer relationships by resolving calls through first call resolution (FCR), guiding the call and taking ownership.
Stay abreast of all changes, developments and enhancements for all systems, products and online upgrades.
Maintain an advanced knowledge of Confidential Bank Online Banking tools and services.

Confidential, Chester, VA

Consumer Lines and Loans Loss Mitigation - Risk Coordinator

Responsibilities:

Manage secured and unsecured loans and lines of credit for over 100+ customer accounts.
Handle inbound and outbound calls for collection efforts using ALS System.
Educate customers on account status while solving customer’s problems and securing payments.
Perform account level research and apply effective skip tracing techniques when needed.
Accurately verify customers and accounts ensuring compliance with Confidential guidelines.
Planned and implemented team outings and contest, which improved team morale.

Confidential, Chester, VA

Warehouse Associate

Responsibilities:

Responsible for working in a busy warehouse and ensuring that deliveries are selected, palletized and orders shipped to customers on time.
Utilized various types of Pallet Jacks to safely & efficiently move palletized goods across warehouse.
Trained as well as recruited associates to a team focused on providing Recurring Efficient, Refill of Specific Corrugate and Station Supply.
Completed Process for associate work stations frequently complete and accurate fulfillment of customer orders.
Increased expected production by +71% 160 units to 225 units daily.

Confidential, Chester, VA

Customer Service Representative

Responsibilities:

Handled customer escalations and worked to find the best resolution possible for customer while owning all communication with the affected customer until the issue had been resolved in full.
Partnered with customers and utilized all available resources to determine best solutions.
Offered best available option to resolve service inquiries based on customers circumstances.
Maintained records of each customer contact and transactions that had taken place.
Complied with all FDCPA & HIPPA laws as well all other quality assurance regulations.
Peer coached new hires by monitoring and assisting them through their nesting process.

Confidential, Chester, VA

Car Parts Delivery Driver

Responsibilities:

Practiced careful defensive driving techniques to attain and maintain a perfect safety record.
Continued utilizing excellent driving skills and knowledge of traffic laws.
Delivered car parts and hazardous materials to commercial and independent auto shops. while maintaining all State and federal regulatory laws.
Completed itemized returns for commercial and independent auto shops.
Regulated inventory control for entire location.

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Digital Phone/technical Support Coordinator Resume

Chester, VA

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