End User Support Contractor Resume Midlothian, VA - Hire IT People

CAREER SUMMARY:

18 years experience in Information Technology
Microsoft Certified Professional
Microsoft Certified Desktop Support Technician
Certified Lenovo Notebook Systems Technician
Accredited Platform Specialist for HP Desktops, Workstations, and Notebooks
5 years experience as a Network Administrator
Evaluated, replaced, and reconfigured hardware and software for implementation of Electronic Medical Record for hospital system
Talented providing, promoting and fostering team communication
Possess excellent customer service skills
13 years experience in Confidential and Confidential in leadership role, supervising and mentoring 20 service members
Highly motivated professional with strong level of integrity and accountability

EXPERIENCE:

Confidential, Midlothian, VA

End User Support Contractor

Responsibilities:

Project Lead implementing Windows 7 migration for Confidential - Richmond.
Project includes creating and documenting the migration process, and planning the deployment for ambulatory sites .
Managing and six team members to implement the migration process
Evaluated, replaced, and reconfigured hardware and software for implementation of Electronic Medical Record for hospital system
Provide end user support to hospital staff to resolve hardware, software and network problems
Participate in frequent rounding to specific hospital departments supervisors to establish rapport, promote customer service and identify and resolve IS issues promptly
Establish templates for creation of Ghost images for deployment of new systems
Perform preventive and routine maintenance on hardware including desktop PC’s, laptops, printers, scanners, and UPS units

Confidential, Glen Allen, VA

Desktop Support Contractor

Responsibilities:

Provided desktop support to VA Dept of employees to respond and resolve hardware, software, and network problems
Used Active Directory to manage users and monitor printers
Performed check and repair of Altiris agent on desktops and laptops
Replacement of obsolete computer systems with new systems
Troubleshot systems to identify defective components
Removed and replaced defective internal components on desktops and laptops
Installation and maintenance of printers and other peripherals
Installation and configuration of software to include XP Operating System and MS Office Suite

Confidential, Hopewell, VA

Refresh Contractor

Responsibilities:

Supported the refresh and deployment of new laptop and desktop systems for Confidential
Loaded images via Ghost on new systems
Loaded and using LANDesk to update systems as needed
Provided user on new systems and software as needed

Confidential, Chester, VA

Procurement Officer

Responsibilities:

Performed procurement of goods, supplies and commodities for various state agencies including IT hardware and software, office supplies, furniture, etc.
Utilized the statewide e-procurement system also known as eVA
Determined appropriate method of competitive process per state law
Investigated and resolved non-routine or complex problems related to procurement, policy interpretation, and contract administration and vendor performance
Supported Confidential Small Purchase Charge Card program
Assisted the sourcing teams in processing orders through eVA, gathering commodity data, and processing contract modifications
Obtained Virginia Contracting Associate while employed with VITA

Confidential, Glen Allen, VA

Desktop Support Contractor

Responsibilities:

Confidential, King of Prussia, PA

Technical Support Contractor

Responsibilities:

Confidential, San Diego CA

Network Administrator

Responsibilities:

Migrated the NOS from Novell to NT
Quickly resolved issues on Windows 9x/NT/2000/XP desktops and NT/2000 servers, resulting in improved user effectiveness
Responsible for the installation and removal of customer equipment, including hardware, wiring, racks, and shelves
Supported up to 150 users in two MasterCard/Visa certified secure facilities
Fabricated, tested, and installed Cat 5 cabling to connect users to the network
Solicited, evaluated and executed all IT purchases for the company
Responsible for the acquisition of network assets, to include desktops, laptops, servers, printers, and software
Acquired proper licensing for software on site and reported discrepancies and provided solutions to resolve them
Responsible for developing and maintaining a vendor base to provide resources quickly and cost effectively
Monitored asset locations and dispositions