Senior Software Engineer Resume

SUMMARY:

I am and always have been a problem solver. By taking advantage of continuing opportunities provided by employers or undertaken on my own, I have been able to sharpen the skills necessary to be a servant/leader in any situation. My experience with programming languages ranging from first generation Assembly Language to fourth generation IDEAL has given me the versatility to be comfortable confronting any problem, whether it be in design or software implementation.

EXPERIENCE:

Confidential

Senior Software Engineer

Responsibilities:

I was the primary point of contact for clients experiencing problems using the Confidential Datadictionary product via telephone and email communications.
Though each problem reported was unique, I was able to maintain a support standard that achieved a client support survey result of ninety percent or higher.
Resolving programming issues using COBOL, IDEAL, IBM Assembly Language, and PL/1.
Working knowledge of database design to ensure client changes maintain integrity within the Confidential DBMS system.
Knowledge of z/OS and z/VSE operating systems and associated utilities.
Ability to clearly communicate complex technical information in a non - technical way both verbally and in writingWorking knowledge of the Microsoft Office Suite of products.
Provide to internal users and clients in more effective product usage..
Mentoring new hires to the Sustaining Engineering group.

Level One Support

Confidential

Responsibilities:

I was the first contact for Confidential users.
Using a conversational approach, I collected information as to the nature and impact of their report and any needed documentation to diagnose and provide a solution to the problem.
These communications took the form of telephone conversations and/or email. By resolving most client issues within the Level One organization, Confidential ’s second tier support group was free to concentrate on true software bugs and needed product enhancements.
Ability to put the client at ease in a stressful situation.
Strong problem determination skills.

Confidential

Programmer/Analyst

Responsibilities:

I was responsible for software development and maintenance on Confidential ’s proprietary news distribution system written in IBM Assembler language.
In addition to code changes related to changes requested by Confidential ’s network of editors, I undertook several special projects.
The largest was the design and implementation of the database used to track and report on the 1984 General Elections.
The flawless performance of the database on election night provided a much needed boost for the subscribers to the wire service.
Knowledge of IBM Assembly Language
Batch JCL concepts
Knowledge of TP Monitor protocols as related to interactive processing .
General networking skills.

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