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Installation Technician, Resume

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Iowa

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TECHNICAL SKILLS

  • VM Ware,
  • D Confidential base Development,
  • Microsoft Network Operating Systems,
  • Linux Operating Systems,
  • Information Systems Security,
  • Problem Solving,
  • Network Application Services and Security,
  • Computer Programming,
  • Windows 7 Migration,
  • Structured Cabling,
  • Group Dynamics,
  • WAN Technology and Applications,
  • Retails sales experience,
  • Reset passwords,
  • Telemarketing experience,
  • Cabling,
  • Help Desk Support,
  • Graduated in March 2013,

PROFESSIONAL EXPERIENCE

Installation Technician,

Confidential

Responsibilities:

  • Routing Cat 5e, Cat 6, 18/2 gauge wire to teh d Confidential closets,
  • Testing devices,
  • Terminating Cat 5e and Cat 6 cable with RJ 45 ends,
  • Installing Wireless Access Points,
  • Reading blue prints,
  • Telecommunications,
  • Audio/video, fire and security, healthcare communications, IT, and two - way communications,
  • Performing Network drops and service loops,
  • Following safety regulations and guidelines,
  • Installing switches in d Confidential closets,
Manufacturing Associate

Confidential

Responsibilities:

  • Bottling multiple products for various companies
General Laborer

Confidential

Responsibilities:

  • Landscaping with Long Lasting Landscaping and stocking shelves for Wal-Mart,
Sanitation Associate,

Confidential

Responsibilities:

  • Sweeping
  • Shoveling recycled materials on to teh conveyor belts
  • Moving quickly to keep up with teh flow of recycled materials
Desk side Technician,

Confidential, Iowa,

Responsibilities:

  • Ran system configurations,
  • Operated BIOS updates,
  • Utilized skills with Maximo,
  • Entitled packages on laptops and desktops in Share Point
  • Operated KVM’s,
  • Fixed hard drives on laptops,
  • Tested hardware,
  • Fixed keyboards on laptops,
  • Cleaned out PC's,
  • Verified software TEMPhas been installed on all of teh laptops and desktop computers,
  • Connected printers and scanners with driver files,
  • Migrated Windows XP to Windows 7,
  • Cold calling agents to set appointments for their Windows 7 migration,
Authorized Retailer,

Confidential, West Des Moines, Iowa,

  • Spoke to potential customers,
  • Assisted customers with activation of their Direct TV services,
  • Provided customers with teh noledge of teh product,
  • Developed a good rapport with customers,
  • Trained and retrained employees,
  • Second round interviews,
  • Became a leader in a leadership role,
  • Traveled for business trips to learn more about teh company,
IT Analyst,

Kaplan University West Des Moines, IA,

Responsibilities:

  • Installed Microsoft Office 2010 products,
  • Maintained professionalism,
  • Completed task in a timely fashion,
  • Provided best service possible,

Confidential, IA,

  • Resolved over 200 calls per day on average,
  • Assisted users with computer problems, performed troubleshooting measures,
  • Reset Passwords,
  • Windows 7 Migration,
  • Assisted end users at with setting up printers,
  • Familiar with tools and processes usage,
  • Performed administrative rights for assisting users within teh company,
  • Transferred calls to inline phone support,
  • Responsible for authenticating users and verifying them through WARP,
Sales Consultant,

Confidential, Ankeny, IA,

Responsibilities:

  • Sold various phones, bundles, supporting equipment, new products,
  • Provided superior customer service,
  • Trained customers on phone units, systems and applications,
  • Managed store cash drawer, maintained balance and reported on daily transactions,
  • Worked well individually or as part of a team to meet individual goals and store goals,
  • Coaching customers on how to utilize their cell phone with optimal performance,
  • Taught how to take apart a cell phone to fix it,
  • Utilized a matrix to make competitive sales,
  • Applied screen protectors and cases

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