Customer Representative Resume Burlington, MA - Hire IT People

SUMMARY:

To apply my current and my exceptional customer support experience, into the field of computers, in the areas of hardware, Software, network.Customer Service
Excellent written and verbal communication
Proven success as a team member
Ability to work unsupervised on an individual basis and under various management styles

TECHNICAL SKILLS:

Proficient in: Windows operating, Microsoft Word, Excel, PowerPoint, Outlook Express, & Publisher.

Knowledgeable of: Cisco IP routing, set up LAN/WAN and a variety of hardware components, printers, motherboards, monitors, and hard drives

SUMMARY OF EXPERIENCE:

Customer Representative

Confidential, Burlington, MA

Responsibilities:

Provide exceptional customer service to health care members over the phone.
Walk through members regarding their prescriptions, Co Pay payments as well as advise about the new policy that will impact their .
As needed assist customers locate their nearest pharmacy

Client Services

Confidential, Cambridge, MA

Responsibilities:

Professionally interacting with customers on a daily basis through telephones, performing a Variety office duties including scheduling appointment, organizing, filing documents.
Answer any questions the clients have regarding service we offer.
Utilize office applications including Excel, Microsoft Word, & PowerPoint.

Service support administration

Confidential, Boston

Responsibilities:

Inventory, Property Pass Cleanup, Access Points, Imaging, Installs, Audit Prep, Turn - in, and Telecom Cleanup.
Knowledge working with MS Office.
Order supplies and equipment as needed.