EXPERIENCE SUMMARY:

• Extensive Experience in Customer Service.
• Working on Microsoft Windows based Systems.
• Performing Desktop Support and Helpdesk Support. Repairing PC Hardware .
• Doing Upgrades, as well as Troubleshooting and Installing Software Applications.

TECHNICAL SKILLS:

Hardware: Confidential Desktops, Laptops, Confidential Laptops, Desktops Gateway PC's, IBM Laptops, . Printers, Scanners. SATA, AHCI, IDE, SCSI Hard drives. Wireless, Thin Client, UPS.

Operating Systems: Microsoft Windows 8, Windows7, Windows XP Pro.

Software: MS Office ; Word, Excel, Access, Outlook. Lotus Notes. Internet Explorer, Mozilla Firefox. Ghost, Antivirus Software. Terminal server, Citrix client. SAP, Virtual Box. Altiris Imaging. Microsoft WDS Imaging. VPN clients. Firewall Clients. Microsoft MMS, SMS, SCCM.

Network: Ethernet, TCPIP, IPX/SPX, Netbeui, DHCP, DNS, RDC. Hubs, Switches, Broadband Routers; DSL. Wireless network; WiFiWiMax Broadband. VPN, Active Directory. VoIP .

EXPERIENCE:

Confidential, Newark, DE

Desktop Support

Responsibilities:

• Testing and Support of Windows 7 Migration Rollout. Ensuring
• New Confidential Desktop PC's can logon and all End user Applications are functional.
• Supporting and Troubleshooting MS Office 2010, Outlook 2010 and
• Lexmark Network Printers. Setup Generic Email Account.
• Entered data into Confidential CDM Web base system.

Confidential, Dover, DE

Computer Support Specialist

Responsibilities:

• Support PC Computer Systems, Windows 7, MS Office 2013Thunderbird Email. Answer Help Desk phone. Perform IMACs;
• Computer moves, Install Printers. Confidential Desktops, Confidential Color Laser Printers.
• WDS Image Computers, PXE boot. Setup Wireless settings on Laptops.
• Use DTCC Work Order Ticketing System. Enter in PC Inventory devices.
• Macintosh Computers, Install Adobe Creative Suite.

Confidential, Newark, DE

PC Technician

Responsibilities:

• Install Desktop PC Computers. Setup Confidential Desktop PC s, Windows 7.
• Startup Imaging of PC s. Did Bios Setup. PXE Boot Desktops for Imaging.

Confidential, New Castle, DE

Desktop Support Technician

Responsibilities:

• Performed Computer Moves, IMACs .
• Setup Desktop Computers.
• Did Upgrades of Desktops from Windows XP to Windows 7.
• Participated in PC Build Imaging.

Confidential, Newark, DE

Helpdesk Analyst

Responsibilities:

• Helpdesk Phone Support. Windows 7 PC's, Troubleshoot Microsoft Outlook, Office 2010.
• Use iMac OSx 10.8 . Enter and update tickets in Peoplesoft system.
• Use VMware Fusion with Windows 7 instance on iMac.
• Manage Active Directory User Accounts.
• Remote connect to user's PC's with SCCM.
• Reset Application passwords.

Confidential, Newark, DE

Technical Support Technician

Responsibilities:

• Configure and Setup Wyse and Confidential VDI Confidential .
• Connect Thin client to Citrix.
• Use Windows 7, Office 2010, Outlook email.
• Stock computer selves.
• Setup Dual Flat panel Monitors on Desktop PC's. Use Lync Instant Messaging.
• Use Unicenter Service Desk Ticketing System.
• Remove Solid State Drives from Confidential and Confidential Laptops.

Confidential, Newark, DE

IT Support Specialist, Desktop Support

Responsibilities:

• Support, Repair PC Hardware and Software, Confidential Desktops, Laptops.
• Support, Install Windows XP, MS Office 2003, Outlook, Utilize RDC, Citrix.
• Provide Phone and Deskside support. Use Clarify Ticketing System. Install SAP.
• Troubleshoot Network connectivity; Ethernet, TCPIP, Wireless WiFi, VPN .
• Administrate AD user and computer accounts. Install Vmware player. Used SCCM .
• Setup, Configure Avaya PC use as Phones on VoIP. SATA, SAS Hard Drives.

Confidential, Dover, DE

IT Support Specialist

Responsibilities:

• Support, Repair PC Hardware and Software; Confidential Laptops and Desktops.
• Support, Image Windows 7, XP Pro . Outlook 2007, MS Office 2007, Office 2010.
• Support Microsoft MMS, SMS at Workstation. Troubleshoot PC Systems.
• Support Terminal Server Connections; RDC. Used Citrix. SAP client install, TS.
• Utilize Call Ticketing Systems; Helpline Web based. Install Virtual PC. IMACS.
• Network Connectivity troubleshoot ; TCPIP, Ethernet, Wireless, Cisco VPN.

Confidential, Newark, DE

Desktop Support

Responsibilities:

• Setup Email Client, Outlook, Exchange settings on Confidential Desktop Computers.
• Setup Email on Windows XP Pro and Windows 2000 Computers. Outlook 2003, 2000.
• Used RDC Remote connection for Citrix Server to setup Email.

Confidential, Wilmington, DE

Desktop Support:

Responsibilities:

• Repair Confidential PC Hardware. Confidential Certifications; Desktops and Laptops.
• Support Windows XP Pro, Lotus Notes 7, MS Office 2003. MS Active Directory.
• LAN: Ethernet, TCPIP, Wireless Network connectivity, Odyssey client.
• Altiris automated imaging, Aventail VPN client, Symantec Firewall and Antivirus.
• Remedy and SAP Ticket systems.

Confidential, Newark, DE

Responsibilities:

• Disconnect and Setup Desktop PC s and Docking stations.
• Confidential Compaq, Gateway PCs.
• Move Printers and Fax machines, prepare for shipping out equipment. Temporary.

Confidential, Wilmington, DE

Responsibilities:

• Install Fortinet Firewall for NuSpire.
• Establish DSL connection with ISP.
• Install, setup Server equipment for Quorum System. Temporary.
• Setup Windows Server 2003, Terminal Server, Confidential PowerEdge Server. Ghost Image.
• Install and Setup Thin Clients. Install UPS. Set TCPIP settings on Server and Printer.
• Setup Remote Desktop Connections on PCs; Windows XP Pro. Setup Confidential JetDirects.
• Troubleshoot Ethernet Network and Switches. Install Lexmark Printer.

Confidential Wilmington, DE

Project Technician

Responsibilities:

• Install Wireless Cards.
• IBM Notebooks; Install Wifi 11BG mini - Pci cards and 3G PC cards.
• Work with Windows 2000 Pro, XP, Outlook. Test Confidential Tablet PC.
• Install and Test Remote Access Software; iPass. Create Excel Spreadsheets.
• Used VPN connection with Token Secure ID.