SUMMARY:

• Willing to assume responsibility, is self - motivated, and possesses a high degree of professional integrity
• Well rounded, flexible team player, and has the ability to learn quickly
• Skilled in applying a logical, common sense approach to seeking practical solutions
• Well organized, inquisitive problem solver who enjoys challenges
• Communicates effectively when dealing with people of diverse interest and levels of authority

WORK EXPERIENCE:

Franchise Technical Support Representative

Confidential, Sherwood, AR

Responsibilities:

• Provided technical assistance to clients on hardware & software related issues, remotely connected to client terminals to resolve computer issues, instructed clients on how to navigate through their POS software applications, created various reports to show financial trends, configured IE as specified to operate with the company software, completed training of the company billing system.

Customer Agent

Confidential, Little Rock, AR

Responsibilities:

• Provided support to our clients by offering assistance with their pre-paid credit/debit card customer base by providing information such as balance and transaction history as well as processing disputed transactions.

Substitute Teacher

Confidential, Little Rock, AR

Responsibilities:

• Provided support for teachers on an as-needed, on-call basis, provided lessons to children in reading, math, science, social studies/history, and writing based on curriculum specified by teachers, safely executed procedures specified for fire and weather drills, and supervised students during lunch and dismissal time to maintain order and a safe environment.

Internet Tech Support

Confidential, Little Rock, AR

Responsibilities:

• Handled customer calls pertaining to issues with internet service, created cases for customers’ internet and pc issues, performed various troubleshooting tests and procedures to determine first-time resolution to problems based on customer issues or complaints, documented troubleshooting steps and resolutions scheduled technician visits for unresolved technical support verified features specific to service plans, referred customers to appropriate departments for billing issues or cancellations, sold Confidential & Confidential supported services to ensure exceptional service.

Admissions Support/Financial Counselor

Confidential, Little Rock, AR

Responsibilities:

• Provided research of motor vehicle accidents to obtain insurance information through ordering of police reports and verifying personal or third party liability insurance claims, requested incident reports and submitted applications to statewide police agencies for victims of crimes for reimbursement of charges related to criminal offenses screened uninsured psychiatric patients for insurance solutions to determine eligibility in state and/or federal Medicaid & Medicare programs, corresponded with patients to inform them of additional requirements and deadlines, verified patients’ retro eligibility on website for Medicaid & updated insurance information on patients’ accounts.

Administrative Assistant

Confidential, Little Rock, AR

Responsibilities:

• Performed medical transcription in a clinic setting and prepared medical reports based on clinic visits, maintained daily spreadsheet of all patients seen and status of reports being prepared and sent out, scanned medical documents into patient database, supported staff in supplying information on patients’ visits, resolved issues with families, school officials, and primary care physicians.

Van driver

Confidential, Little Rock, AR

Responsibilities:

• I transported students from schools to childcare center, facilitated after-school activities for elementary-aged students.

Secretary

Confidential, Little Rock, AR

Responsibilities:

• Received incoming for teacher certification department, examined documents for accuracy, alphabetically filed applications according to type of license sought, corresponded with applicants for incomplete information answered multi-lined phones, assisted staff and applicants with forms and information for licensure updated application information in database through data entry and data processing scanned documents into computer, printed and mailed teacher certificates to individuals who completed licensure process.

Classified Ads Sales Consultant

Confidential, Little Rock, AR

Responsibilities:

• Responsible for initiating and/or cancelling newspaper subscriptions, resolved customer complaints regarding the delivery of newspaper, dispatched immediate messages to route carriers, credited and debited customer accounts placed free and paid advertisements in the classified section of newspaper, maintained 98% accuracy for data entry and processing.

Customer Service Representative

Confidential, Little Rock, AR

Responsibilities:

• Answered inbound calls from authorized agents for customers wanting cellular service, performed routine credit checks using data entry to determine credit rating and deposit amounts, if applicable maintained accurate awareness of promotions offered with different rate plans in each market to ensure that customers actually received service and promotions available to them, maintained 98% accuracy on all orders completed, served on a team to convert mainstream billing system, and participated on a team to detect and prevent fraud in high risk areas.