Help Desk Technician Resume
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SUMMARY
- Network and Communications Management graduate seeking to obtain a position in the IT field utilizing technical experience gained through formal and personal education.
- 3 years of trouble - shooting desktops and lab-tops. Configured home networks with wire and wireless capabilities.
- Resolved configuration and connectivity issues within the network.
- Proficient with Windows and experience with Linux OS.
- Worked in confined places, sewer rehabilitation.
TECHNICAL SKILLS
Operating Systems: Windows 98/XP, Linux, Windows Server 2008, Window 7
Applications: Microsoft Office-suite, Active directory,Power-point,Outlook
Hardware: Laptops, PCs, smart phones, printers, copiers, modems
PROFESSIONAL EXPERIENCE
Confidential
Help Desk Technician
Responsibilities:
- Provide application support for in house software
- Troubleshoot laptops, desktops, network printers, mobile devises and software
- Assist clients over the phone, through email and in person
- Support and troubleshoot network and systems errors
- Troubleshoot windows related issues
Confidential
Driver
Responsibilities:
- Pre-trip and Post-trip truck
- Safely drive according to State and Federal Laws
- Interact with Donors
Confidential
Warehouse Lead Man
Responsibilities:
- Supervised and trained nine employees and oversaw daily operations
- Unloaded driving forklifts to load trucks
- Completed shipping and receiving paperwork
Confidential
Driver/Administrative
Responsibilities:
- Provided customer service to commercial and retail owners of restaurants
- Proficient reading maps and using GPS systems
- Planned and develop a strategy to arrive on time to multi-state locations.
