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Help Desk Technician Resume

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SUMMARY

  • Network and Communications Management graduate seeking to obtain a position in the IT field utilizing technical experience gained through formal and personal education.
  • 3 years of trouble - shooting desktops and lab-tops. Configured home networks with wire and wireless capabilities.
  • Resolved configuration and connectivity issues within the network.
  • Proficient with Windows and experience with Linux OS.
  • Worked in confined places, sewer rehabilitation.

TECHNICAL SKILLS

Operating Systems: Windows 98/XP, Linux, Windows Server 2008, Window 7

Applications: Microsoft Office-suite, Active directory,Power-point,Outlook

Hardware: Laptops, PCs, smart phones, printers, copiers, modems

PROFESSIONAL EXPERIENCE

Confidential

Help Desk Technician

Responsibilities:

  • Provide application support for in house software
  • Troubleshoot laptops, desktops, network printers, mobile devises and software
  • Assist clients over the phone, through email and in person
  • Support and troubleshoot network and systems errors
  • Troubleshoot windows related issues

Confidential

Driver

Responsibilities:

  • Pre-trip and Post-trip truck
  • Safely drive according to State and Federal Laws
  • Interact with Donors

Confidential

Warehouse Lead Man

Responsibilities:

  • Supervised and trained nine employees and oversaw daily operations
  • Unloaded driving forklifts to load trucks
  • Completed shipping and receiving paperwork

Confidential

Driver/Administrative

Responsibilities:

  • Provided customer service to commercial and retail owners of restaurants
  • Proficient reading maps and using GPS systems
  • Planned and develop a strategy to arrive on time to multi-state locations.

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