Senior Deskside Support Resume Westwood, MA - Hire IT People

SUMMARY:

IT professional with many years experience working in various environments either individually or in collaboration with a team. Worked with senior management and department leaders to provide analysis of server environments for existing and future growth. Worked with managers and staff on yearly fiscal budgets.

PROFESSIONAL EXPERIENCE:

Confidential, Westwood, MA

Senior Deskside Support

Responsibilities:

Coordinate with users for Lotus Notes conversions and laptop rollout for the Confidential acquisition project.
Provide updates to senior management on any issues involving equipment.
Provide a weekly status reports to senior management.

Confidential, Quincy, MA

Deskside Support Analyst

Responsibilities:

Provided second level systems support regarding all software and hardware related issues involving desktops, laptops, and printers for over 4000 users in the Quincy locations.
Maintained Confidential ’s SLA with customers while maintaining a high level of professionalism in a fast paced, complex environment.
Assisted other departments with knowledge transfer and special projects as needed.

Confidential, Waltham, MA

Deskside Support Team Lead

Responsibilities:

Provided second level support for users in the America’s channel.
Provided knowledge and assistance to the Help Desk team located in India.
Created, modified, maintained and deleted user accounts in Active Directory for over 1000 users.
Assisted with maintaining volume backups on SAN network.
Responsible for the repair, replacement, upgrade and support of software and hardware on all desktops and laptops.
Assisted other team members with complex issues.
Provided logistical management for all new and existing desktops and laptops.

Confidential, Framingham, MA

Senior LAN Administrator/Desktop Support Supervisor

Responsibilities:

Managed 23 Microsoft servers performing daily maintenance, virus updates and volume backups.
Provided system analysis to senior management on existing and future server needs.
Managed the upgrade of all non - compliant servers to Confidential Blade technology in accordance with Sarbanes Oxley.
Created, modified, maintained and deleted user accounts and distribution lists for over 100 users.
Maintained the Intuity and Avaya phone systems.
Designed, created and implemented a Windows2000 server rollout plan.
Worked with vendors to order inventory and repair/replace warranted or out of warrantee equipment.
Worked to identify, propose and submit budgeting needs for upcoming fiscal years.
Identified and properly licensed all software packages to comply with corporate policies.
Assisted in the analysis and rollout of all various software packages to be Y2K compliant.

We provide IT Staff Augmentation Services!

Senior Deskside Support Resume

Westwood, MA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship