Network Center Technician Resume

SUMMARY:

To put my vast amount of experience, skills and technical knowledge to work for a company that can utilize this diverse collection of skillsets. To apply my people skills and problem resolution abilities Confidential all times. To approach all issues logically to obtain desired results.

EXPERIENCE:

Confidential

Network Center Technician

Responsibilities:

Gained through 20 plus years of experience, not from employer position but being an enthusiast break/fixing a wide variety of PC computers, printers, etc.
This expanded my knowledge over the years.
PC Build from selected components
Troubleshoot Break/fix PC computers in a Windows Environment
Imaging hard drives with Norton and Windows Software
Troubleshooting hardware issues to the root cause, ie. Memory module, power supply, CPU/fan, or a driver or software conflict.
Using Hyperterminal to remote into telco systems and upgrade the firmware of fiber transport equipment.
Full understanding of wireless technology and safeguards for such.

Confidential

IT Support Desk

Responsibilities:

Supplied desktop support for remote customers. In a Citrix environment, I performed passwords resets with Active Directory.
With Dameware and SCCM remotely repaired software such as MS Office, Lync, Internet Explorer and others.
I setup and maintained VPN connections with RSA token software.
Clients were with a major national insurance company.
I am fluent with MS Office. I can map networked printers and drives.
In addition, I am skilled with the hardware aspect of IT; I build, repair and upgrade PC’s and all peripherals both wired and wireless.
Troubleshoot with customer via chat or phone and ask probing questions to come to resolution of the problem.
Troubleshoot using command line DOS commands.
I used Service Now ticketing software to track each incident, I am fluent with Windows XP, Windows 7, Windows 8 and Windows 10
I performed mobile device management. This involved setting up security software on Iphone and Android devices.
I also assisted customers in setting up company email on their mobile device.

Confidential

Technical Support Desk

Responsibilities:

Completed 7 week training course and 2 week live call training on Confidential.
I was then moved to Main floor taking calls and resolving issues with customers and was very successful.
I am trained on legacy as well as the new Confidential technology.

Network Center Technician

Confidential

Responsibilities:

Using a mobile platform modified Confidential, I collected data from major wireless carriers using data and voice mobile devices.
Upgraded and repaired equipment of a wide variety, from PC’s to data collection devices.

Network Center Technician

Confidential

Responsibilities:

Monitored network status and assisted field technicians through a call center environment with analyzing and repairing real time network outages.
Monitored network alarms in 22 states and troubleshot remotely to bring likely causes to lowest level possible for quick and efficient repair. BRP Experience

System Technician

Confidential

Responsibilities:

Initially installing data circuits, both businesses and residential, primarily ISDN and moved to DS3 and all special circuits below level.
I pulled category 5 cable in residential crawl spaces and business false ceilings from the demark to the needed location of the jack.
I dropped walls with precision to ensure jack was where customer wanted then I terminated cable.
Interfaced with customers and installed modified systems to exact specifications.
I was moved into Confidential within 3 years of hire to repair and maintain all outside equipment which converted fiber light back to DSL, telephone, television, and dedicated circuits.
Performed annual routine maintenance Confidential each site paying exact attention to equipment readiness, power systems, alarming capabilities and backup battery condition using a Midtronics MHOS tester.
Replaced and repaired defective or worn - out equipment.
Employed test equipment that specialized on the technical task Confidential hand such as a Confidential -Berd, multimeter, sidekick and metallic loop testing equipment.
I am familiar with cabinets of all types, including CEV’s and also customer premises.

Quality Control Technician

Confidential

Responsibilities:

Hired to assist in plant startup for hot-fill bottle manufacturing, overseeing lab equipment functionality and accuracy. Interfaced scales and other measuring devices for direct PC input.
Maintained PC network that joined PC’s from production lines to management monitors.
Trained quality inspectors and maintained operational readiness of all measuring devices.
Assisted the maintenance department with routine maintenance and repair of plastics blow molding machinery.
Alternate Production Supervisor.

Electronics Technician

Confidential

Responsibilities:

Specialized in SPS-40B DMTI air-search radar and SPS-55 surface-search radar systems.

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