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Technical Support Resume

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HoustoN

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OBJECTIVE:

Seeking a Computer /Network support position that will allow me to help a progressive organization meet and exceed its growing and constant networking challenges.

SUMMARY:

  • Provided I.T. support and troubleshooting for Confidential at Confidential Houston
  • Provided I.T. support and troubleshooting with the 690 Confidential Enterprise Desk, servicing branches of the military as well as other members stationed overseas.
  • Acquired security clearance to work with classified information and networks.
  • Team oriented and results - driven with 4 years of experience in the military working in environments that required working in teams of various sizes, to accomplish missions of various degrees while still in the Confidential to hone and maintain those skills .
  • While working well within a group, I strive to stay one-step ahead by building on my own strengths, educating myself, and providing myself with as much up to date information as possible .
  • Self-motivated and demonstrates a desire for professional growth and by obtaining A+, Net+, Sec+.

WORK EXPERIENCE:

Confidential, Houston

Technical support

Responsibilities:

  • Unlocking accounts from Active Directory, Ahlta, Essentris and Chcs.
  • General troubleshooting on Ahlta, Essentris and Chcs, such as printing from respective clinical applications, or customer’s clinical menus are missing.
  • Mapping to network or local printers per the individual sites procedures
  • General troubleshooting with Outlook such as customers mailboxes being full or publishing certs to the Confidential .
  • Troubleshooting why a customer’s Common Access Card is not letting them login.
  • General troubleshooting for Confidential ’s only in regards to why they cannot get email.
  • General troubleshooting for Word or Excel such as why a customer cannot sign a document or why the application has suddenly closed.
  • 4 years of experience working in small and large teams while a member of the Confidential
  • Maintained and operated firearms, optics, and combat vehicles that ranged in cost from $1,000-$10,000,000
  • Acquired basic customer service skills while working as a crew member at Confidential

Enterprise Service Desk

Confidential

Responsibilities:

  • Developed customer service skills even further.
  • Gained knowledge on standard operating procedures, security policies.
  • Acquired advanced troubleshooting skills that range from basic network degradation to loss of services that affect bases and multiple users.
  • Help users troubleshoot Outlook 2007 that range from publishing s to the issues that determine why they can or cannot send and receive emails.
  • Upgrading and deleting security groups, updating user account expiration date.

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