Desktop Support Technician Resume Washington, DC - Hire IT People

SUMMARY:

Top - performing technician with over 6 years experience in Audiovisual and Information Technology combined. Dedicated self-starter with a tireless work ethic, exceptional customer service, and superior attention to detail. Currently build, capture and deploy Windows images, provide technical assistance to user support by collecting trouble tickets, analyze issues, carry out solutions, escalate unresolved problems, and track to completion . Responsible for the shipping of Confidential /OIG laptops/workstations to RIG locations overseas.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Desktop Support Technician

Responsibilities:

Build, capture, and deploy Windows images for user workstations using MDT environment .
Admin support for iOS devices PCs and other managed devices.
Performing Active Directory functions; password resets and moving objects to different OU containers.
Provide technical assistance to user support by collecting trouble tickets using BMC Footprints Service Core, analyze issues, carry out solutions, escalate unresolved problems, and track to completion.
Create and deploy install packages for Symantec Endpoint Encryption; replacing Sophos Safeguard. Implement and monitor Symantec Endpoint Protection clients.
Map drives to network shared folders .
Managed inventory, using BMC Footprints Asset Core .
Configure and test IT equipment to ensure devices are functioning.
Oversee shipping logistics for computer equipment to RIG locations overseas.

Confidential, Chantilly, VA

Audio-Visual Install Technician

Responsibilities:

Interpret AV system drawings, schematics, and construction plans.
Install low voltage wiring and cable; solder and terminate connectors; wire equipment racks; and assemble equipment/devices using the appropriate supports/mounts.
In-house and on-site electronic and mechanical integration tasks.
Coordinate and perform technical tasks involved in the operation and installation of audio video equipment.
Diagnose malfunctions, troubleshoot and make minor adjustments to audio visual equipment and systems.

Confidential, Washington, DC

Audio-Visual Production Specialist

Responsibilities:

Set up, operate, troubleshoot, and break down audio and video equipment (e.g., cameras, audio recording/reinforcement equipment, and lighting equipment) and serve as a stagehand for hospitality events, ensuring complete customer satisfaction.
Manage all inventories before, during, and after each event. Play integral role in media planning and design.
Maintained 6.68 out of 7 customer-service score in 2009 and consistently mentioned in customer surveys (see below)

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Desktop Support Technician Resume

Washington, DC

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