Program Support Assistant Resume Little Rock, AR - Hire IT People

WORK EXPERIENCE:

Confidential, Little Rock, AR

Program Support Assistant

Responsibilities:

The incumbent reviews the administrative eligibility of patients when consults for non - VA care are received.
The incumbent is responsible for assisting Veterans with finding a facility for the requested service and scheduling an appointment.
She/he ensures that the authorization and any required medical notes and documentation are sent to the non-VA facility.
The incumbent will also track the status of consults, appointments, and notes.
She/he follows up on consults to ensure they are completed, closed, or cancelled in a timely manner.
The incumbent will have frequent contact with Veterans, non-VA facilities, and VA providers/staff as necessary
Incumbent works with a high degree of independence while completing day-to-day duties.
The incumbent will use various computer programs including, MS Word, MS Excel, MS Access, FBCS, and VISTA for generating correspondence, tracking consults, and entering authorizations.

Confidential, Little Rock, AR

Network Analyst

Responsibilities:

Analyst for the Data Network Operations and Fiber to the Tower carrier operations.
Ethernet back-haul, cellular provisioning for major cell site carriers, US and International, responsible for providing first and second level operational support for Confidential broadband customers.
These data customers are primarily residential or small and medium sized businesses, but may also include independent Internet Service Providers.
The position will interface via phone, chat, and trouble ticketing systems with Confidential technicians and front-line technical service representatives.
It will also directly interface via phone with business data customers, customer IT personnel, account team managers, and sales engineers.
Work is performed in shifts within a 24x7 Network Operations Center environment.
Primary responsibilities include turning up new static IP broadband service in Confidential ?s data network, configuring customer premise equipment, handling customer calls, and troubleshooting customer broadband problems.
This position may also work with other service providers, engineering groups, and network operations groups to accomplish customer migrations, network changes, upgrades, and repairs.
It will also include other duties/technologies as assigned. Intermediate to advanced knowledge of data networking, particularly experience with ATM, ADSL, and/or IP networks is desired.
Good customer service skills are a necessary component of the job.

Confidential, Little Rock, AR

Communications Specialist

Responsibilities:

Responsible for all transportation department communications throughout the entire state as well as all information technology equipment installs such as switches, antennas, computer systems, high frequency radio systems

Confidential, Pine Bluff, AR

Electronics Technician

Responsibilities:

Responsible for all aspects of railroad communications/maint/repair of electronic railroad equipment