Technical Support Specialist, Resume Washington, DC, - Hire IT People

SUMMARY

Technical Support Specialist with 10 years of experience.
Experience providing remote system administration support, system maintenance and operations of windows.
Extensive face - to-face support to end-users with quality customer service.
Experience handling customer service inquiries (Inbound) and issues pertaining to equipment and or network problem areas with resolution.
Documented actions taken in ticketing system.
Highly experience in customer management.
Strong proficiency with hardware and standard software applications.
Excellent customer service to include good verbal and written communication skills.

PROFESSIONAL EXPERIENCE

Technical Support Specialist,

Confidential, Washington, DC,

Responsibilities:

Responsible and sole IT Tech onsite for over 400+ employees and 2 hospitals in one (SNF/LTACH).
Extensive face-to-face support to end-users with quality customer service
Worked with outside vendors from telecom, to pharmaceutical
Performed facility-based moves, adds, and changes,
Change, add and disable user /groups within in Active Directory
Implemented of (2) Med Dispense Systems (Omni Cell/LTACH) & (Allied Pharmaceutical/SNF)
Performed minor system administration and network administration tasks as needed;
Documented actions taken in ticketing system
Managed asset inventory via SCCM
Troubleshooted and configure barcode scanners on nurse mobile nurse stations
Installed/ replaced patch cable on server and switches. (CAT5 to CAT6)
Preformed image of new equipment and re-image of refreshed computers.
Managed and implemented corporate wireless devices
Displayed strong proficiency with hardware and standard software applications
Excellent customer service to include good verbal and written communication skills.

Desktop Analyst,

Confidential, Virginia,

Responsibilities:

Managed a team of 15 desktop support analysts
Experienced in execution and control and the ability to meet all milestones in a timely manner.
Highly experience in customer management.
Analyzed work load and future goal setting for the team.
Demonstrated core competencies of communication, leadership, and the ability to drive and manage
Responsible for setting the standard and documenting the department core principals and objectives.
Possesses excellent customer service and organizational skills.
Followed through multiple issues in a fast-past environment with priorities in order.
Installation and testing of over 2500 software applications
Oversaw Pickup and Delivery of all PC assets, hardware and misc. equipment.
Maintained internal asset inventory
Maintained over 1600 software application as it relates to updates, installation documentation and changes.

Service Desk Analyst,

Confidential,Norfolk,VA,

Responsibilities:

Mason School of Business, Williamsburg VA,

Help Desk Support Specialist

Supported technology serving 1000 students and 130 faculty and staff
Supported Laptops, Desktop and MAC
Windows OS & Software Deployment
Updated software packages developed and PUSHED to Computer lab systems (BigFix))
Technically assisted MBA’s with configuration of the laptops
Assisted with all Classroom technology issues and trouble calls.
Supported 14 classrooms featuring video teleconferencing, lecture capture technology
Supported Crestron control system, document cameras and A/V equipment.

Desktop Support Specialist,

Confidential, Virginia Beach, VA,

Responsibilities:

Assist customers via phone and email surrounding windows 7 migration
Provided remote system administration support, system maintenance and operations of windows
Troubleshoot problems and applied resolution remotely and in a timely manner
Resolved desktop problems and service request (profile issues, software installs)
Imaged over 500 PC’s for deployment support from Windows XP to Windows 7