Support Manager / IBM Senior Consultant Resume

SUMMARY:

Infrastructure consultant with 13+ years of experience with worldwide customers on Domino and Portal, 1 st & 2 nd level analyst help desk experience. Initiatives primary focused on IBM and adhering technologies.

SPECIALTIES:

IBM Lotus / WebSphere products;
Perform standard server maintenance and troubleshooting task,
Register and maintain Notes and non - Notes user,
Installation, configuration and administration,
Systems integration,
WCM administration/troubleshooting,
Architect.
Network maintenance and troubleshooting;
Microsoft Windows Server;
Service desk/Customer service L1, L2 and L3;
Support & troubleshooting mobile devices running Apple iOS & Android OS flavors;
Support & troubleshooting network/firewall/DNS infrastructure;
Professional certifications;
Basic knowledge Microsoft O365 system;
Knowledge Google Apps enterprise admin;
Basic IBM HTTP Server (IHS);
Basic Linux Operating Systems;
Basic knowledge AIX;
Managing people assigning tasks and coordinating.
Strengths on work, collaboration and communication with distributed teams.

TECHNICAL SKILLS:

Skills & Expertise: WebSphere Porta - Lotus Notes - Websphere - IBM Sametime - Integration - System Administration - Infrastructure - IBM Traveler - Domino Administration - Servers - Quickr - Middleware - Blackberry - Portals -WebSphere Application Server - DB2 - Troubleshooting - IBM Social - IBM Connections - LDAP - System Deployment - ITIL - Blackberry Enterprise Server – System integration – Google Apps – O365 migration

EXPERIENCE:

Support Manager / IBM Senior Consultant

Confidential

Responsibilities:

Manage a shared services team.
Technical Reference.
Working for distribution, power generation, manufacturing and distribution of food, mills, security, international air taxi, construction and governmental agencies.

Consultant/Partner

Confidential

Responsibilities:

working on projects, implementation, Upgrades, merging systems, products such as Sametime, Connections, Quickr, BlackBerry, Websphere, working for clients in the energy distribution, power generation, manufacturing and distribution of food, mills.

Consultant

Confidential

Responsibilities:

Working on Domino administration, projects and keeping large environments running.
Also working with Sametime, Quickr and Blackberry.
Admin the network, O.S, firewall, DNS and anti-virus system, providing support for desktop.
IBM WebSphere Application Server
IBM WebSphere Portal
Lotus Workplace Web Content Management
IBM HTTP Server
Tivoli Access Manager for e - Business
Tivoli Directory Integrator
IBM Connections

Confidential

Consultant

Responsibilities:

Refresh three Domino environments and merging in one for the company Confidential .
Upgrade Lotus Domino from 7.0 to 9.0.1
Traveler instalation and setup
Daos setup
Notes client upgrade and provisioning
IBM Sametime hardware and software upgrade (from v8.0 to v9.0)
Blackberry Enterprise Server hardware and software upgrade (from v5.0.1 to 5.0.4)
Installation and setup IBM sametime advanced server 8.5.2 for the company PESA equipamentos (CAT dealer)
Confidential /Notes Upgrade servers and clients from release 5 to release 7 for the company Confidential
Lotus notes hosted on Citrix upgrade
Servers upgrade

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