Desktop Support Resume Madison, WI - Hire IT People

SKILLS:

National Cyber League, Snort, pfsense Disaster Recovery, Cisco networking, CCNA Security, Wireless Security, Desktop support, Microsoft Office, Windows 7, Lotus Notes, Heat, Remedy, Service Manager, Altiris, Backup Exec, Java, Visual Basic

EMPLOYMENT HISTORY:

Confidential, Madison, WI

Desktop Support

Responsibilities:

Grant Folder Permissions
Add users to Active Directory groups
Assigning RSA tokens
New user creation
User terminations

Confidential, West Bend, WI

Desktop Support

Responsibilities:

Windows XP to Windows 7 migration
Trained users on Windows 7 and how to use their applications in the new environment
Created documentation on how to use the new HP 840 laptop
Office 2013
Reimaged computers using Altiris by booting the computer up with a USB boot stick and selected the image to use
Deployed HP laptop and desktop hardware
Diagnosed hardware and software issues
Used Lync and Webex to remotely view end user computers
Supported Audio/Visual equipment
Big IP F5 VPN
Symantec Antivirus
Used Service Manager to document tickets

Confidential, South Milwaukee, WI

Desktop Support

Responsibilities:

Windows XP to Windows 7 migration
Reimaged computers using Altiris and SCCM
For the SCCM software deployments, we had a network link to launch the executable, which we then selected the software to install and hit the Install button
To image a computer, a USB boot stick was used for the SCCM image
To image a computer with Altiris before SCCM was in place, it was booted up and then in the Altiris application, the computer was dragged into the exact folder to start the image process.
Office 2010
Deployed new hardware
Diagnosed hardware and software issues
Replaced failed Dell hardware which included hard drives, motherboards, monitors, and memory
Installed software by SCCM and manual installs
Created installation documentation for Ansys 11, 12, 13; K95 faxing software; Minitab 14, 15; Mochasoft 7, 8; and WinCC
Supported Audio/Visual equipment
Created documentation for moving computers to a new domain
Escalated tickets to the networking and security teams
Cisco VPN
Symantec Antivirus
Used Remedy to document tickets

Confidential, South Milwaukee, WI

Desktop Support

Responsibilities:

Replaced leased computers
Reimaged computers using Altiris
Diagnosed hardware and software issues
McAfee antivirus
Used OTRS to document tickets

Confidential, Milwaukee, WI

IT Analyst

Responsibilities:

Create end user accounts, end user support
Deploy new hardware
Asset inventory
Backup data with Symantec Backup Exec
Used Active Directory to create/delete users and reset passwords

Confidential, Greensburg, IN

Service Desk

Responsibilities:

Administrator of end user accounts, end user support, and permissions management
Create images for desktops and laptops using Ghost
Deploy new hardware
Asset inventory creation and disposal
Supported Symantec Backup Exec 12.5 with LTO2 and LTO3 tape libraries
Used remote desktop clients, DameWare and Windows XP Remote Assistance
Created new networking cables when needed
Used Active Directory to create/delete users and reset passwords
Used Heat to document tickets

Confidential, Milwaukee, WI

Desktop Support

Responsibilities:

Administration of end user accounts, end user support, and permissions management
Worked with the HEAT trouble - ticketing system for helpdesk case management
Deployment and support of smart phones to all management level staff
Supported the internal landline phone system
Managed and upgraded LTO Backup system
Managed the project for installation of new file server that replaced the outdated equipment
Used Active Directory to create/delete users and reset passwords
Used Heat to document tickets

Confidential, Milwaukee, WI

Deskside Support

Responsibilities:

End user support and maintenance
Software rollout and installations
Interwoven document management system

Confidential, Milwaukee, WI

Network Support Technician

Responsibilities:

End user hardware support
Support Windows 2003 servers
Client software support
Managed tape backups
Used Active Directory to create/delete users and reset passwords
Trained users how to use Citrix desktop remotely

We provide IT Staff Augmentation Services!

Desktop Support Resume

Madison, WI

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship