IT Analyst/Specialist Resume IT Analyst/Specialist - Hire IT People

SKILLS:

Experience with: Microsoft Word, Excel, PowerPoint, Outlook, Internet Explorer, CalWIN (CalWORKS Information Network), CalHEERS, MEDS (Medi - Cal Eligibility Data System), SMART (Service Management and Reporting Tool

PROFESSIONAL EXPERIENCE:

IT Analyst/Specialist

Confidential

Responsibilities:

Subject matter expert and consultant pertaining to all eligibility issues for the following Social Services programs; Medi - Cal, Calworks, General Assistance, and Calfresh.
Review and track service requests and trouble reports related to Medi-Cal, Calfresh, General Assistance, and Calworks case eligibility issues.
Coordinate with end users and/or managers to ensure that customer needs are met regarding all service requests for the above mentioned Human Services programs.
Maintain records of work completed and records of all resolutions.
Coordinate and provide technical support to Confidential personnel, over the telephone and in person, using Calwin, MEDS, Calheers, CA Service Desk Manager, and Service Now.
Although 80% of my current duties include analyzing and resolving all service requests regarding Calwin functioning issues, I am always open to helping my team mates with other IT issues that develop during a work day.
I generate standard reports from various database applications, and inform management of existing or potential production problems.
Assist and coordinate the completion of projects that are specific to area of assignment, such as the implementation of a new system design or system upgrade.
When assigned, I review upcoming changes to programs, regulations, or Calwin system changes, (All County Letters, Management Change Requests), I identify impact on system and/or County processes, and provide input on necessary revisions. I also assist with implementing changes.
Prepare technical reports, correspondence and other documents
Provide general administrative support that may include maintaining records
Serve on project teams providing technical assistance as needed.
I Interface with end users, (eligibility workers and their superiors), to identify problems/gaps with eligibility determination, current technology and/or business processes.
I gather information in order to gage where extra training may be needed; I then relate this information to my supervisor, who in turn reaches out to the eligibility supervisor and relays the necessary information.
Perform a variety of specialized duties in support of the County’s technology functions which may include, but are not limited to, applications, network, business processes and related technology areas.

Confidential, Sacramento, CA

Subject matter expert

Responsibilities:

Process applications and enter applicant’s information into a Calwin or Calheers depending on program requested by the client
Plan and organize large caseloads, ensuring that accuracy levels are maintained and that cases are processed within the specified timeframes set by county, federal, and state regulations.
Advise clients of deadlines, timeframes, and necessary actions to be taken.
Work with clients who are unable to take the necessary actions within the required timeframe.
Report cases to State investigators when fraud is suspected. Establishing and maintaining multiple case files through regular updating and review.
Prepare system generated documents necessary to initiate, continue, and/or modify public assistance.
Compute and authorize grant amounts based on financial and family status.
Compute Medi-Cal, CalFresh and Affordable Health Care budgets in order to calculate grants/ or eligibility.
Review and explain to clients the public assistance amounts and authorize payment of monthly benefits.
Keep up to date on changes in rules, laws, procedures, that affect processing timelines.

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