Licensing Assistant & Data Entry Resume

SUMMARY:

6 years of experience as a Program Assistant and Clerical Support, Data Entry.
Excellent communication skills in written and oral.
Efficiently handled various clients related tasks.
Establish, maintain and update files, databases, records, and other documents.
Able to learn new software packages.
Provide confidential support and expert office management skills.
Adapt quickly to diverse management and client styles.
Self - motivated, responsible and experienced at working in fast-paced environments.
Detail orientated, able to multi-task effectively.
Excellent ability to solve problems.

TECHNICAL SKILLS:

Databases: SQL Server 2008,2012 and MS-Access, Word, MS Excel, MS Power Point, MS Outlook, MS Access

PROFESSIONAL EXPERIENCE:

Confidential

Licensing Assistant & Data Entry

Responsibilities:

Provided customer service to renew licenses.
Per the Board Rules and Regulations, Placing holds on licenses.
Attending monthly board meetings and understanding board rules and regulations.
Filings and other administrative tasks as assigned.
Exported Data files to National Council of State Boards of Nursing (NCSBN).
Performed general office duties and administrative tasks.
Responding Emails from Outlook.
Answer telephones and promptly and courteously assist clients and employees throughout the organization.
Scheduled appointments and maintained accurate and up-to-date confidential client files.
Manage Import and Export Files from Databases. develop and maintain data and perform routine analyses and calculations.

Environment: Windows XP, SQL Server 2012, MS Outlook, MS Word and MS Excel.

Confidential, Reston, VA

Application Testing Support Assistant

Responsibilities:

Provided Customer Service to Application related front end issues.
Creating and Managing Customer Tickets on Remedy Force Management System.
Performed Application Manual Testing.
Created Test Data depending on requirements using Data Set Generator and forensic DNA formatted test files.
Managing Import and Export files from Databases.
Involved in writing SQL Queries to retrieve the data from database.
Closely monitored all CR’s (Change Request), PR’s (Problem Report) and Requirements to respond quickly to status changes.

Confidential

Licensing Assistant & Data Entry Specialist

Responsibilities:

Healthcare Licensing Customer Support by Phone, Email and in person inquiries.
Updating and storing HealthCare Data on Access Databases.
Entering and Updating Criminal Background Check Information for Healthcare Professionals.
Performs high volume advanced data entry work. Work involves entering, verifying, researching, coding, correcting, or retrieving information from source documents.
Serves as a subject matter expert for data entry procedures and requirements.
File documents and records.
Maintain and Manage HealthCare Archive Database Management System.
Helping internal staff regarding files and Database support.