Delivery Analyst Resume
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Conway, AR
PROFESSIONAL EXPERIENCE:
Confidential, Conway, AR
Delivery Analyst
Responsibilities:
- Support delivery for online SaaS marketing product, Audience Operating System (AOS).
- Created procedures and client facing emails explaining how to use AOS.
- Conducted sessions with developers to define and track progress for enhancements.
- Initiated and completed project to begin IP whitelisting practices for specific clientele.
- Learned SQL code from colleagues to pull data for clients needing report information.
- Communicated with release engineers for validation and regression testing timelines.
- Conducted validation and regression testing in all environments.
- Verified a pass/fail decision to developers for each release before implementation.
Confidential, Little Rock, AR
Network Analyst
Responsibilities:
- Worked with field technicians to provide support for network infrastructure.
- Reset connections within system by switching different ports, cards and servers.
- Resigned earlier than I would have liked to due to a family emergency.
Confidential, Conway, AR
Proposal Specialist
Responsibilities:
- Wrote warranty and maintenance plans for HP clients.
- Ensured assigned warranty responses completed on or ahead of schedule for each proposal.
- Maintained and promoted content quality standards within proposal team.
Confidential, Evanston, IL & Conway, AR
Internet Campaign Account Manager
Responsibilities:
- Produced text graphics for email campaigns using HTML code & Adobe Dreamweaver.
- Communicated with network affiliates to create email campaigns.
- Logged email complaints and maintained email blacklist requests.
- Created operational/technical manuals, spreadsheets, & flow charts for each department.
- Proofed publishing contracts, advertisements, and blue lines pre and post press time.
- Ensured all advertisements were presented and displayed appropriately in all publications.