Delivery Analyst Resume Conway, AR - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential, Conway, AR

Delivery Analyst

Responsibilities:

Support delivery for online SaaS marketing product, Audience Operating System (AOS).
Created procedures and client facing emails explaining how to use AOS.
Conducted sessions with developers to define and track progress for enhancements.
Initiated and completed project to begin IP whitelisting practices for specific clientele.
Learned SQL code from colleagues to pull data for clients needing report information.
Communicated with release engineers for validation and regression testing timelines.
Conducted validation and regression testing in all environments.
Verified a pass/fail decision to developers for each release before implementation.

Confidential, Little Rock, AR

Network Analyst

Responsibilities:

Worked with field technicians to provide support for network infrastructure.
Reset connections within system by switching different ports, cards and servers.
Resigned earlier than I would have liked to due to a family emergency.

Confidential, Conway, AR

Proposal Specialist

Responsibilities:

Wrote warranty and maintenance plans for Confidential clients.
Ensured assigned warranty responses completed on or ahead of schedule for each proposal.
Maintained and promoted content quality standards within proposal team.

Confidential, Evanston, IL & Conway, AR

Internet Campaign Account Manager

Responsibilities:

Produced text graphics for email campaigns using HTML code & Adobe Dreamweaver.
Communicated with network affiliates to create email campaigns.
Logged email complaints and maintained email blacklist requests.
Created operational/technical manuals, spreadsheets, & flow charts for each department.
Proofed publishing contracts, advertisements, and blue lines pre and post press time.
Ensured all advertisements were presented and displayed appropriately in all publications.