Senior Support Analyst Resume

SUMMARY

Senior Support Analyst with 7 years of extensive experience working in fast - paced environments with strong organizational, technical, and interpersonal skills. Trustworthy, ethical and dedicated to superior customer service. Confident and poised in interactions with individuals at all levels. Able to multitask and resolve issues while completing projects in a resourceful manner.

PROFESSIONAL EXPERIENCE

Confidential

Senior Support Analyst

Responsibilities:

Researched issues in various IT systems; resolved complaints, answered inquires and provided solutions
Supervised IT projects Ranging from email Migrations, phone migrations to implementing SSO
Configured, deployed, maintained and supported computer workstations, laptops and printers
Created and maintained documents, instructions and troubleshooting guides to ensure efficient planning and execution
TDS IP phone system, Office 365, Kaseya, Kaspersky Endpoint, Syncback Backup software
Provided support for remote system access, including VPN and remote desktop connection
Implemented and managed original company ticketing system
Configured and supported mobile devices
Provided server support and configuration
Mentored, coordinated and provided orientation as well as training

Confidential

Radiologic Laboratory Assistant

Responsibilities:

Responsible for dispensing, packaging, and shipping radiologic medical materials
Ensured appropriate disposal of radioactive and medical waste in accordance with OSHA regulations
Responsible for daily scheduling of delivery routes for laboratory couriers
Completed Chain of Custody Documentation on all returned pharmaceuticals