Technical Support Engineer Resume Boston, MA - Hire IT People

OBJECTIVE:

A challenging position in the IT industry as a Jr System Admin or IT Engineer/Support where I can grow and utilize my skills and experience.

SUMMARY:

PC, Unix and MAC hardware, software installations and repair
TNS name configuration and basic Oracle/SQL Server configuration, database connection, SCCM, Symantec, Java, VPN, VMware, Remedy and Service Now ticketing
Administration and maintenance on all Operating Systems of Mac, Windows and Linux in a mass network/endpoint environment using Admin tools and VM s/Fusion
Network Fundamentals; working knowledge of Active Directory, TCP/IP Protocol, OSI Model, Imaging, Virus Removal, Data Recovery, Backups, Remote Access,
Scripting of .BAT/batch files and shell, REG, silent installs and proficient CMD navigation
SCCM and Casper administration, package and software creation and deployment
Exchange server, AD and Windows administration, engineering and monitoring.
6 years working professionally and technically with PC and MAC.
Ability to troubleshoot and repair a variety of different issues, hardware, software, and network related.
Excellent CMD/Power Shell, SCCM and Casper working knowledge
PC build and OS installation, program/software configuration and installation, drivers, server/database connection, and network set up, both PC and MAC
Exceptional understanding of cloud based storage in a grand - scale VM infrastructure.
Excellent communication and written skills, with ability to translate technical issues to non-technical parties or persons.

EXPERIENCE:

Confidential, Boston, MA

Technical Support Engineer

Responsibilities:

Worked and supported Confidential software on client side VM infrastructure as first point of contact
Track, document and monitor all software concerns to better educate all customers for minimal resolution time
Collect debugging info and logs on client VMs to escalate when needed and maintain a minimal SLA
Guide all customers through installation process, troubleshooting and maintenance of software.
Need a transparent understanding of Virtual Machines in a cloud based environment to educate and teach any customer at any moment.

Confidential, Cambridge, MA

Computer Engineer/analyst

Responsibilities:

Created packages through SCCM and Casper to update and monitor and maintain a Windows and Mac environment
Kept departments up to speed with hardware and software upgrades, maintenance and repairs
Built and tested different software implementations using mac and windows VM s, Group Policies and AD
Troubleshot issues throughout campus resolving all and any issues assigned to my department
Created images and ISO s for groups depending on request specifications
Maintained Self Service and Software Distribution for users through SCCM and Casper at an Admin stance

Confidential, Boston, MA

Senior windows system analyst

Responsibilities:

Support users including VIP with tier II and III level support
Create batch or shell scripts to resolve issues more efficiently
Support and learn a variety of software for any issues with users that may arise
Basic Exchange server administration, Create, modify, permissions, troubleshooting
Data backup and recovery, AD administration, image creation and VPN configuration
Alpha and Beta testing of various new implementations within environment, Software, VM images, Mobile, OS updates, Symantec and Security administrative software
Using SCCM and LANdesk to monitor machines, push software, assist in keeping machines up to guidelines and remote into and resolve any requests by users

Confidential, WALTHAM, MA

LEAD DESKSIDE SUPPORT ANALYST

Responsibilities:

Configure 3rd party software and run silent installs for programs and pre - requisites.
Create batch files and run scripts to resolve software and machine issue, register TNS names and connect databases.
Review Event Logs and Task Schedules, and make appropriate adjustments and configurations to machines through Active Directory and Administrative Tools.
Make appropriate actions to SCCM for client s site wide as well as constant Symantec Backup and protection for all clients
Install specific drivers using certain server paths, Registry edits, installation of appropriate JAVA versions, and basic HTML edits.
Connect clients to their specific network locations on various servers, VPN set up, and syncing client s server data locally.
Setting clients up with specific Excel templates, and customizing their add-ins to appropriately review data, as well as review and resolve any break in the templates code.